Director Distribution Transformation

Become a part of our caring community and help us put health firstMarketPoint is the distribution organization of Humana, responsible for all individual sales. It has over 4,000 associates and responsible for millions of interactions in a given year.The Transformation Director is responsible for overseeing the operational transformation for MarketPoint which includes automation, innovation, productivity and efficiency. This position will also oversee the strategy development for our Digital First capabilities; including new ways of thinking, working and execution, as well as service design, and adoption. This leader will have responsibility for continuous improvement; driving efficiency for MarketPoint through productivity and collaboration solutions. The transformation director will work with business partners and senior management across the enterprise, to identify, prioritize, and implement solutions that support MarketPoint’s business goals and objectives. This role will be an ambassador for MarketPoint; working across the enterprise to identify new emerging technology and opportunities. This leader will act as a spokesperson to represent and showcase our efforts more broadly. This individual will be responsible for creating the foundations and processes that transform and optimize our distribution strategy; working collaboratively across the enterprise with Senior and executive leaders and their teams to advance our efforts.ESSENTIAL FUNCTIONS AND BASIC DUTIES• Provide goals, reviews, ongoing coaching and leadership, functional mentorship, effective resource management, and support for critical problem-solving across MarketPoint• Assist senior leadership of MarketPoint with the development and execution of Transformation strategy and roadmap that supports business goals and objectives• Lead productivity, continuous improvement, configuration, user adoption, and efficiency initiatives for MarketPoint• Identify automation, innovation, productivity, and efficiency initiatives for MarketPoint• Develop and present formal business cases and ROI analysis to support Digital First Strategy – including: new ways of thinking, working and execution• Assess existing configurations and processes, to develop and implement best practices that improve operating efficiency and/or reduce costs on a frequent basis.• Identify new and emerging technology.• Identify, prioritize, and implement process improvement solutions.• Develop, track, and report key performance indicators (KPI) that drive business decisions.• Support the collection of business requirements to ensure implemented solutions meet organizational business goals and objectives.• Manage, prioritize, and/or escalate technical service/procurement requests, ensuring SLAs are met.• Manage enterprise communication regarding MarketPoint Transformation.• Maintain awareness of emerging technology, providing recommendations for adoption/procurement.• Represent MarketPoint across the enterprise to ensure that our efforts are broadly recognized.• Complete other duties, as assigned.Use your skills to make an impactRequired Qualifications• Bachelor's degree in business, Management or related field• 5 or more years of experience in strategy development and business transformation• 5 or more years of management experience in leading strategic initiatives and managing complex projects• Must be passionate about contributing to an organization focused on continuously improving consumer experiencesPreferred Qualifications• Master's Degree or higher• Health Care Experience in a sales environmentScheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$164,700 - $226,600 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About usHumana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or veteran status. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.