Customer Account Manager - Small Ag and Turf

As a Customer Account Manager - Small Ag and Turf at Hutson, your primary responsibilities include managing key customer relationships, providing knowledgeable equipment demonstrations, and guiding clients through the sales process. You will be expected to understand and communicate financing options, follow-up after sales to ensure customer satisfaction, and assist with various company events. This role is vital in enhancing the overall customer experience while aligning with Hutson's commitment to quality and service.

To qualify for the Customer Account Manager - Small Ag and Turf role at Hutson, candidates should possess at least 5 years of equipment sales experience and a bachelor’s degree in business, finance/accounting, or a related field. Familiarity with John Deere equipment, effective listening skills, and a valid DOT Medical Card are crucial. Knowledge of agronomic practices, CRM systems, and effective customer relationship skills are also needed to succeed in this position.

The work environment for the Customer Account Manager - Small Ag and Turf at Hutson is dynamic and customer-focused. You're encouraged to foster a positive workplace, engaging with clients both in-store and in the field. Collaboration with your team during events like trade shows and fairs enriches your role. Hutson prioritizes open communication and teamwork, ensuring that every employee feels supported and valued in their contribution to enhancing customer experiences.

Hutson supports its Customer Account Managers by providing robust on-the-job training and opportunities for skills development. They also offer access to essential tools, like customer prospecting and CRM systems, to identify and manage key accounts efficiently. With a competitive benefits package and a commitment to fostering a collaborative work environment, Hutson empowers its employees to achieve their professional goals while delivering exceptional customer service.

Customer Account Managers - Small Ag and Turf at Hutson can expect a competitive wage paid bi-weekly, a 401(k) plan with company match, and comprehensive healthcare benefits that include medical, dental, and vision coverage. Other perks include paid time off, employee referral bonuses, a wellness program, and ongoing training opportunities. Hutson is dedicated to supporting employees both professionally and personally, creating a rewarding workplace experience.

When answering this question, highlight your relevant sales experiences, particularly those related to agriculture or turf equipment. Discuss specific sales achievements and how your knowledge of equipment features helped close deals. Emphasize your ability to build customer relationships and provide excellent service, which is crucial for a Customer Account Manager at Hutson.

In your response, share strategies such as active listening, asking open-ended questions to understand their needs, and being approachable. Detail how you would research the customer beforehand, perhaps noting their past purchases or specific interests in equipment to tailor your conversation and make it personal.

Discuss your proactive approach in following up with customers post-sale, providing them with updates on new products and services, and gathering feedback to improve service. Mention any CRM tools you’ve used to manage customer relationship strategies and how you've leveraged those to identify upselling opportunities.

Express your belief that product knowledge is crucial for establishing trust and credibility with customers. Share examples of how your expertise in equipment helped you guide customers in making informed decisions and how you stay updated on technology trends to better serve their needs.

Provide a specific example illustrating your problem-solving skills and customer service. Detail the situation, your approach to understanding the customer’s concerns, and the solution you implemented that resulted in a positive outcome, demonstrating your commitment to customer satisfaction.

Explain your organizational skills and the processes you employ to ensure that all necessary documentation is completed accurately and submitted on time. Mention tools you use to track follow-ups and how your attention to detail helps maintain high standards of service.

Discuss your approach to using prospecting tools and CRM systems to research potential customers. Share how you would leverage social networks, local events, and industry knowledge to create a list of potential leads, focusing on value-driven conversations.

Share techniques you use to manage stress, such as effective time management and breaking down larger goals into smaller, achievable tasks. Emphasize your focus on building relationships rather than just pushing sales, which can lead to better results over time.

Talk about your personal connection to agriculture and turf, whether through family, education, or prior work experiences. Highlight specific aspects of the industry that excite you, such as innovation, sustainability, or community impact, to convey your genuine enthusiasm for the role at Hutson.

In your answer, express admiration for Hutson's reputation in the agriculture sector and its commitment to exceptional customer service. Mention any specific values or initiatives that resonate with you and how you envision contributing to the company’s mission to enhance customer experiences.