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Job details

Hybrid WFH IT Field & Server Support Engineer

2-3 days from home, 2-3 days on client site

We were founded in the early 2000s as a managed service provider and have moved into the cloud and cyber security fields as well. We support over 200 organizations with all their IT needs from on-prem to cloud. We are always growing and currently looking for a Hybrid WFH IT Field & Server Support Engineer.

The Hybrid WFH IT Field & Server Support Engineer is responsible for providing onsite support at our clients’ locations (local travel only) on top of remote support when at home (things that can be done remotely should be done remotely). This relates to all technology utilized by the client, including workstations, servers, printers, networking equipment, internet service, telephone system support, and third-party software. The Hybrid WFH IT Field & Server Support Engineer also carries project implementation responsibilities with regards to all implemented products & technologies. This includes, but is not limited to, workstation builds and deployments, server & network equipment installations, ISP deployments, application installation and upgrades, business continuity and disaster recovery testing.

Hybrid WFH IT Field & Server Support Engineer responsibilities:

Support of all things Microsoft, from Windows Server 2012+, Azure AD, O365, Active Directory, GPOs, etc
IT support relating to technical issues involving Microsoft’s core business applications
Work with the project management team on server builds and network deployments
Troubleshoot PC connectivity desktop issues.
Remote access solution (VPN) implementation and support
Document and update the client environment
Escalate service issues when required
Communication with customers as required, keeping them informed of incident progress, and notifying them of impending changes or agreed outages.

Hybrid WFH IT Field & Server Support Engineer requirements:

Minimum 3 years of experience in IT, bonus for any MSP experience
Excellent interpersonal skills and communication skills. Candidate needs to be able to tailor communication to the proper skill level of the end-user, and include the appropriate detail to manage the end-user’s expectations.
Enlists the support of others, identifies key decision-makers and builds alliances to advance business needs.
Ability to improve customer service satisfaction

Hybrid WFH IT Field & Server Support Engineer benefits:

Salary Range – $70k – $80k
Outstanding benefits package (incl. medical, dental, vision, life, and supplementary insurance)
401(k) plan
Excellent holiday & vacation plans

*Actual salary for Hybrid WFH IT Field & Server Support Engineer to commensurate with experience*

Opportunity Location

Glendale, CA

Proposed Salary

$70,000 - $80,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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CEO of Bowman Williams

John Davenjay

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By Bowman Williams

John Davenjay, CEO, worked as an Operations Manager for a Managed Services Provider. After experiencing the pain of trying to hire MSP-experienced talent firsthand, Bowman Williams was created to eliminate the bottleneck shared amongst growing MSP...

FUNDING

INDUSTRY

TEAM SIZE

LOCATION

Hybrid, based in Arlington, VA

DATE POSTED

August 5, 2023