Customer Operations and Support Specialist

The Company

HyperComply is the most powerful way to build trust with your customers and suppliers.

Every business needs software, and most companies are required to assess the security risk of a software vendor before bringing them on board. Vendors spend countless hours answering security questionnaires instead of selling, and purchasers waste time sending, reviewing, and managing security due diligence instead of focusing on their core business. Help us build a category-defining business and re-define how trust is brokered between businesses.

Founded in 2019, HyperComply is an entirely remote company with employees across the US and Canada. We’re strong advocates of work-life balance, employee empowerment, and diversity in the workplace. We’re a well-capitalized startup with a fast-growing team, supported by some of the top VCs in North America.

 The Role Details:

●        full-time role

●        fully remote role

●        stock options

●        Start date – as soon as possible 

●        Availability to work PST hours is an asset

Responsibilities and duties: 

●        Provide daily customer support by promptly responding to emails.

●        Assist importers in prioritizing their daily imports and ensuring timely completion.

●        Monitor daily import quality and errors, ensuring accuracy and efficiency.

●        Communicate with Customer Success Managers (CSMs) to address their queries and concerns efficiently.

●        Address contractor and CSM questions through Slack, maintaining a high level of responsiveness.

●        File product bug tickets and work with product to solve them.

●        Provide Zen desk support, resolving customer issues effectively.

●        Collaborate with the product team to communicate customer feedback and suggest improvements for import tool functionality.

●        Import HyperComply’s daily volume of security questionnaires and knowledge base materials

●        Report to the Lead of Operations

●        Undertake ad hoc projects and tasks as needed.

The Candidate

Individuals with the following traits, skills and experiences should apply:

●        Bachelor’s degree or Associate’s degree

●        2+ years of previous work experience

●        Strong MS Excel and MS Word skills

●        Experience in editing and manipulating pdf files

●        Strong oral and written communication

●        Relentless focus on execution and attention to detail

●        Thrive in an environment with high levels of ambiguity and considerable freedom

●        Prior experience in customer-facing role in a start-up environment is a plus

We have you covered

Fully remote company

Flexible working hours

Company Equity

Generous work from home budget / home office subsidy

Comprehensive health benefits

Good times!

For more information please visit:

Our website: https://www.hypercomply.com

Our LinkedIn page: https://www.linkedin.com/company/hypercomply

 Our Commitments

 HyperComply is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes, including our work environment.

HyperComply welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please inform us within your application if you require any accommodations and every effort will be made to meet your needs.