Solutions Engineer

Location: New York City (in office or at a client site 2 days per week)

Reporting to: Lead Solutions Engineer

Travel: This role will require travel to our clients around the US

Annual Salary: $110,000 - $150,000 + OTE

Please Note: If your salary expectations look a little different to that outlined, we’d still be keen to hear from you if this is a role that excites you and one that you think you could really excel in.

Our Mission

Our ambition is to help bring forward next-generation pricing and underwriting to today by combining advanced technology with a strong understanding of the business needs and challenges of the Specialty & Commercial P&C Insurance and Reinsurance markets.

We are currently partnered with some of the largest and most cutting-edge names in the market including Beazley and Markel - and our client base is growing rapidly. Over the last 3 years, we have grown from a 15-person start-up to a 140-person scale-up with teams in London at The Ministry, Borough, and Warsaw at Brain Embassy, Czackiego.

Fresh off the back of a $73m Series B funding round from a16z and Battery Ventures, we are now expanding our product offering into the US insurance market, and establishing our US headquarters in New York.

Solutions Engineering at hyperexponential

Our Solutions Engineering team of 4 provides a world-class technical capability and domain knowledge to our GTM function, with a mission to supercharge its three core pillars of Sales, Marketing, and Customer.

Our primary objective is to help our customers realise the full value of our platform – we specialise in handling only the most difficult and interesting problems that our customers face, where only a combination of technical depth, market expertise and Renew knowledge will do.

This journey begins long before the sales process, where we develop and maintain a growing suite of demo tools and models that we weaponise during the sales process to clearly communicate the benefits of hx Renew. We welcome and encourage challenges during live demonstrations, where we show slick on-the-fly changes to example models, to highlight the flexibility of the platform.

We typically prove the value and flexibility of the platform in a proof of concept by rapidly building and improving an existing model from the prospect.

Your mission

As a Solutions Engineer, you'll play a fundamental role in the day-to-day execution of the team's mission.

You'll be a trusted advisor to our prospects - but you know that trust has to be earned. To do so you'll use your excellent interpersonal skills and technical credibility to establish a rapport with your counterparts during the Sales process, catalysing a long-term relationship that'll underpin the success of our future partnership.

You'll be the experts' expert, knowing hx Renew top-to-bottom, inside-out - both breadth and depth. You'll know its limits and which can be pushed. You'll know every trick in the book, the secret combos, and the cheat codes. You'll combine all of this with a deep knowledge of insurance technology to present 'the art of the possible' (and sometimes seemingly impossible!) to various stakeholders: actuaries, underwriters, IT, and exec.

You will collaborate closely with Sales, Engineering, Marketing, Product, Customer, and Model Development teams. Your approach will be customer-centric yet business-savvy, crafting solutions with the company’s products and presenting them as viable options. You’ll need to actively observe customer behaviour and predict future needs for product development.

You’ll also be expected to play a pivotal role as we build out a community of pythonistas & product evangelists in New York and the wider US. This is expected to include joining, and occasionally hosting, meet-ups with other actuaries and developers as we build a developer community!

This, however, only scratches the surface of opportunity – hyperexponential is growing very quickly and our product is being used in an increasing (and sometimes unexpected!) number of ways across the market. If you join us, it’s likely your journey could be similarly fast-paced and surprising!

As one of the first Solutions Engineers in the US, you’ll be crucial in showcasing the value of hx Renew within the US insurance market. This is a unique role that requires versatility; the right candidate will be enthusiastic about exploring various aspects of our solutions and contributing across different functions.

What will you do?

• Assist in shaping the hx Renew demo and POC offering tailored to the US insurance market, covering both admitted and non-admitted business.

• Contribute to the development of reusable sales assets to streamline the sales cycle. This includes:

  • Exploring innovative ways to create interactive demos.

  • Developing new template models to expedite the POC process.

• Deliver product demos to prospective clients, focusing on persona-based messaging. Key personas include actuaries, underwriters, and IT professionals. This involves collaborating with Customer and Solution Architect teams to create art-of-the-possible demos through innovation and integration.

• Support running proof of concepts (POCs) to demonstrate the capability of hx Renew, assisting in addressing technical or complex use cases.

• Collaborate with product marketing and engineering teams to develop sustainable and commercially viable products, updating sales and demo materials to reflect new product features.

• Partner with the marketing team to engage in demand-generating activities such as conferences, webinars, and customer workshops.

• Develop and maintain strong relationships with UK-based Solutions Engineers.

• Work closely with the Model Development Team to share and adopt knowledge and best practices.

• Support the sales team by assisting in the preparation of RFPs and RFIs.

• Report to the Lead Solutions Engineer.

• Participate in events and contribute to building a developer community.
  
  

What will you need to succeed in this role?

• US Specialty Commercial P&C (re)insurance market background, with an understanding of the typical Target Operating Model of a US (re)insurer, and where Pricing/Rating drives value for the client

• Including experience operating across E&S & Admitted lines

• Strong technical grounding in Python

• Strong presentation skills.

• Solution-oriented analytical skills.

• Ability to initiate conversations and make a lasting impact.

• Goal-focused and winning mentality.

We also highly value:

• Experience working in a customer-facing role
  
  

Interview Process

• An initial phone call to see if we fit

• Technical assessment/role-play with the Solutions Engineering team

  • Present back the Excel model

  • Code review/walkthrough

  • Short live coding assessment

• Interview our Lead Solutions Engineer Josh & Risa Head of US P&C, which will cover:

  • Industry/market knowledge

  • Strategy

  • Team/cultural fit

• hyperexponential Values interview with Richard our CRO and Laura

• We offer!