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IAS Servicing Specialist 1 - Collateral Management

Position requires availability Monday through Friday from 8 am to 5 pm with the ability to work additional hours as needed.

Location:921 W. Monroe Ave, Lowell, AR 72745

Pay is based on a number of factors including the successful candidate’s job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits .


SUMMARY: Under the direction of the IAS Supervisor, the IAS Servicing Specialist 1 will perform servicing functions that support the following teams: Branch Support, Domestic Wires, Escrow, Insurance, Loan Collateral Management, or Research. The IAS Servicing Specialist 1 is responsible for a variety of functions striving to optimize the customer experience. The incumbent must maintain a high level of accuracy and provide proactive communication and support to bank and shared services associates.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Review work queues, process transaction requests initiated daily by the customer, and complete transaction requests within established timelines. Perform follow-up with customers and/or internal associates as needed.
  • Provide guidance to bank associates regarding account servicing questions for functions such as: monitoring and tracking escrow and insurance transactions for loan accounts; processing incoming and outgoing domestic wires initiated from multiple channels; procuring and maintaining loan collateral throughout the life of a loan; tracking of currency exchanges; researching outstanding cash items and handling error resolution; and researching bank records and tax records to satisfy summons request, court order, etc.
  • Communicate and explain the different types of bank products (within functional support area) to customers and bank associates. Provide an understanding of processes to gain efficiencies.
  • Analyze and input data into various system applications and ensure that the integrity and accuracy of information is maintained.
  • Diligently execute on daily servicing takes with in the given functional area to ensure the company is in the best possible position to serve the customer and protect the shareholder.
  • Perform all duties within established department Service Level Agreements (SLAs).
  • Escalates questionable transactions and reoccurring issues to management in a clear and timely manner.
  • Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

TEAM ACCOUNTABILITIES:

  • Support and uphold the Arvest Mission Statement.
  • Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
  • Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
  • Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the company’s overall operation.
  • Promote professionalism at all times.

Responsibilities:

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

  • High School Diploma or General Education Diploma (GED) required.
  • 1 year of relevant experience required.
  • CBS/Signature experience preferred.

OTHER SKILLS AND ABILITIES:

  • Must be able to arrive at work on time, work on site and have regular work attendance
  • Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
  • Must be able to provide cordial customer service regardless of customer personality, presence or communication style
  • Must be able to perform several tasks at once
  • Must be able to work in a stressful atmosphere
  • Must be able to rotate job tasks
  • Must be able to occasionally work overtime
  • Must be able to greet others cordially
  • Must be able to coordinate multiple and changing priorities
  • Must be able to verbally communicate with all other associates
  • Must be able to operate telephone, scanner, copier and FAX machines
  • Must be able to move from department, division, or bank to department, division or bank to attend meetings
  • Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand, walk, sit, and to talk and hear. The associate must occasionally reach with hands and arms; stoop, kneel, or crouch.

The associate may occasionally be required to lift or move up to 25 pounds.

Specific vision abilities required by this job include close, distance and color vision and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.


Grade 11

Pay Range: $16.88 - $20.05 per hour

Arvest Bank Group operates more than 240 locations in Arkansas, Kansas, Missouri, and Oklahoma. Through Arvest Bank, it provides traditional services such as checking and savings accounts, CDs, and credit cards. The bank's lending activities mainl...

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DATE POSTED
July 21, 2023

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