Business Operations Manager - job 1 of 2

As a Business Operations Manager at IFS, your main responsibilities include overseeing the development and maintenance of ESM applications, mentoring a team of experts, fostering collaboration across various departments, and ensuring the continuous optimization of operational processes. You'll also manage stakeholder relationships and lead project planning efforts.

To qualify for the Business Operations Manager role at IFS, you need a bachelor’s degree and ideally a postgraduate qualification. You'll also need at least 7 years of relevant experience, particularly in Agile project management and team leadership, with proficiency in tools like Jira and Confluence.

Yes, IFS understands the importance of flexibility in the workplace. The Business Operations Manager role offers a balanced approach, allowing you to work both remotely and in-office, fostering connection with colleagues while maintaining work-life balance.

At IFS, the culture emphasizes innovation, collaboration, and inclusivity. You’ll be joining a team that champions diverse viewpoints and backgrounds, encouraging you to contribute creatively while making a real impact on a global scale.

IFS is committed to the professional development of its employees. As a Business Operations Manager, you’ll have access to training opportunities, mentorship, and resources that facilitate continuous learning and career advancement within a dynamic work environment.

A Business Operations Manager at IFS should have strong knowledge of Agile project management methodologies, and proficiency with software like Jira and Confluence. Familiarity with ServiceNow and other ESM tools will also be crucial for the role.

The career path for a Business Operations Manager at IFS can lead to senior management roles or specialized positions within operations or project management, depending on your interests and career goals. IFS encourages career development and supports employees in pursuing various pathways.

When developing project plans, I focus on clear goals and realistic timelines. I prioritize stakeholder engagement to ensure alignment, and I utilize Agile methodologies to allow for flexibility and quick adaptation to changes.

In one instance, I facilitated a meeting between conflicting team members, encouraging an open dialogue about their issues. By guiding the conversation towards common goals, we were able to identify solutions that satisfied both parties and maintain team cohesion.

I adopt a proactive risk management approach by identifying potential risks early. This includes regular assessments of operational processes, open communication with teams, and establishing contingency plans to ensure service continuity.

I regularly solicit feedback from users and team members to identify areas of improvement. I also analyze data and performance metrics to refine processes, ensuring that our operations evolve with changing business needs.

I believe in leading by example. I provide regular, constructive feedback and create opportunities for my team members to take on challenging projects. Encouraging a growth mindset helps foster their professional development.

I prioritize projects based on strategic goals, deadlines, and resources available. Regular check-ins with my team help reassess priorities and ensure alignment with our overall objectives.

I have extensive experience practicing Agile methodologies. I focus on iterative development, daily stand-ups, and regular retrospectives to facilitate team collaboration and ensure project momentum.

When faced with tight deadlines, I assess the workload with my team, prioritize tasks, and delegate effectively. Open communication helps manage expectations and adjust timelines if necessary to achieve high-quality outcomes.

In a previous project, I gathered user feedback to understand pain points and implemented changes to streamline workflows. By involving users in the process, we significantly improved our service delivery and satisfaction levels.

I am drawn to IFS's commitment to innovation and social impact. I’m excited about the opportunity to work in a diverse environment, using my skills to lead a team and influence change in a company that values both technology and teamwork.