Senior/Lead Software Engineer (Portfolio Companies)

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

About the job:

Sitecore Product Support team provides assistance in solving non-trivial technical challenges to Sitecore Partners and Customers, and is a key contributor in ensuring successful implementations of many Sitecore projects.

Senior/Lead Software Engineers spend most of the time on deep investigation of the real-life usage of the Sitecore Experience Platform, Experience Manager Cloud, Content Hub, and other Sitecore products, working with the product code, troubleshooting complex problems, developing patches and code examples.

The work process involves written communication with Certified Sitecore Developers from around the world, while online meetings are used for the most complex projects and critical situations.

In addition to helping Partners and Customers deliver successful Sitecore solutions, the team contributes to the development of Sitecore products, develops and maintains own modules and applications.

Senior/Lead Software Engineers will be amongst the main contributors involved in the development of technical guides and other material. This material shall be used by engineers on their daily activities, to enhance agility and accuracy. In addition, other responsibilities include coaching/assisting and onboarding other engineers, with the aim on helping them grow.

Position of the Senior/Lead Software Engineer in the Sitecore Product Support team provides technical and personal growth opportunities in the wide range of different professional areas for both new and experienced software development specialists. Position will require participation in 24x7x365 shift coverage rotation, including work during late hours and during weekends, according to the predefined schedule and in compliance with all local labor regulations.

Ideal candidates will have the following background:

• At least 3 years of experience in a technical position
• Excellent coaching skills and ability to onboard new members
• Excellent communication (in English) and people skills
• Ability to take decisions and provide technical guidance
• Experience working with Microsoft technologies, including:
  • ASP.NET
  • C#
  • Visual Studio
  • MS SQL Server
  • Azure
• Knowledge of HTML, XML/JSON, JavaScript, and CSS
• Outstanding problem solving and logical thinking skills
• Understanding of object-oriented programming concepts
• Understanding of client-server software architecture

Experience of working with data structures and creating software algorithms

Experience in the following would be a plus:

• Managing a team 
• ITIL Certified

• Experience in supporting SaaS platforms
• Experience in troubleshooting software performance & scalability issues
• Experience working with technologies such as Linux, Kubernetes, Elastic, Redis, Kibana, Grafana, Kafka, GraphQL, Cloudflare
• Experience with Javascript frontend frameworks such as Knockout, React and Vue

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.