Customer Service Representative

We are seeking a dedicated and empathetic Customer Support Representative to join our team. In this role, you will be responsible for providing outstanding service to our customers by addressing inquiries, resolving issues, and ensuring a positive experience with our products/services. Your main goal will be to ensure customer satisfaction and loyalty through your excellent communication and problem-solving skills.

Key Responsibilities:

• Respond to Customer Inquiries: Address customer questions, concerns, and requests via phone, email, chat, or social media promptly and professionally.
• Resolve Issues: Troubleshoot problems and resolve customer complaints in a timely and efficient manner.
• Provide Product Information: Assist customers with product knowledge, usage instructions, and technical support.
• Document Interactions: Maintain accurate records of customer interactions, feedback, and resolutions in the company's customer management system.
• Collaborate with Teams: Work closely with internal teams (sales, product development, technical support) to resolve complex issues and improve customer experience.
• Follow Up: Ensure customer issues are fully resolved by following up on open cases and escalating when necessary.
• Adhere to Policies: Follow company policies and guidelines when handling customer interactions and ensure compliance with service level agreements (SLAs).

• Minimum Bachelor’s degree

• Previous experience in customer service, support, or a similar role is highly desired.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a high attention to detail.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency with customer service software (e.g., Zendesk, Salesforce, or similar).
• Patience and empathy towards customer needs.
• Availability: Flexibility to work in shifts, including weekends or holidays if necessary.

Key Competencies:

• Customer-Focused: Passion for delivering exceptional service.
• Active Listening: Ability to understand customer needs and concerns.
• Adaptability: Ability to work in a fast-paced, evolving environment.
• Team-Oriented: Willingness to collaborate and work with colleagues to solve problems.

⛽ Fuel Allowance
🏥 Medical Insurance
🍽 Free Lunch Facility (In-house)
🏋‍♂️ GYM Passport (Panel Gym's Free of Cost)
💰 Participatory Fund
💲 Market Competitive Salary
💻 Learning & Challenging Work Environment
👨‍💻 Amazing Work Culture
🛫 Paid Time off
👨‍👩‍👧‍👦 Group Life Insurance
💸 Gratuity
⏳ Maternity Leaves and many more