Job details
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Customer Service Specialist
iHerb is seeking a Customer Service Specialist to nurture customer loyalty through exceptional service. The ideal candidate will address company inquiries, manage customer accounts, and resolve complaints with professionalism.
Skills
- Strong interpersonal skills.
- Excellent verbal and written communication.
- Problem analysis skills.
- High attention to detail.
- Adaptability.
Responsibilities
- Engage with customers through email, chat, and social media.
- Collaborate with logistics partners to resolve inquiries.
- Provide prompt responses to customer questions.
- Manage customer accounts and documentation.
- Facilitate communication among internal departments.
- Process Return Merchandise Authorizations (RMAs).
Education
- High school diploma or equivalent.
Benefits
- Medical, dental, vision, and life insurance.
- 401(k) plan participation.
- Paid time off and sick leave.
- Paid holidays.
- Stock options and annual bonuses.
To read the complete job description, please click on the ‘Apply’ button
By
iHerb
To offer our Customers Earth’s best selection of natural products, at the best possible value, delivered with the most convenient experience.
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$22,288/yr - $25,320/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
September 3, 2024
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