Field Engineering Specialist and Parts Manager

As a Field Engineering Specialist and Parts Manager at IHI Terrasun, you're responsible for providing technical direction and support for ITS systems. This includes hands-on installation, commissioning, maintenance, and repair at our Gemini Solar Facility. Additionally, you'll manage parts and warranty processes, communicate effectively with customers, and train customer personnel, all while ensuring satisfaction throughout the project lifecycle.

To qualify for the Field Engineering Specialist and Parts Manager position at IHI Terrasun, candidates typically need a B.S. in Electrical Engineering or similar or have at least 8 years of relevant experience. Familiarity with high-power electrical equipment, maintenance management systems, and a keen detail-oriented mindset are also critical in this role.

IHI Terrasun supports its Field Engineering Specialists and Parts Managers through an extensive benefits package, including 100% employer-paid medical, dental, and vision coverage, unlimited paid time off, and a comprehensive 401(k) plan. Moreover, the collaborative work environment fosters professional growth and a focus on employee well-being.

Training for the Field Engineering Specialist and Parts Manager role at IHI Terrasun involves hands-on sessions that enable you to master the installation and maintenance of energy storage systems. You’ll also participate in developing a 'train-the-trainer' program to effectively communicate operational protocols to customer staff.

The work environment for a Field Engineering Specialist and Parts Manager at IHI Terrasun is a mix of office-based tasks and fieldwork at customer sites. You'll be expected to adhere to safety protocols while engaging in various physical activities, such as parts handling and navigating rough terrains during field assignments.

In your answer, highlight specific projects you've worked on, discussing the types of energy storage systems you have experience with. Provide details on installation and maintenance tasks you've accomplished, showcasing your technical expertise and ensuring the interviewer understands your hands-on capabilities.

Discuss your approach to collecting and processing customer feedback. Emphasize the importance of communication and how you relay insights to engineering and sales teams to enhance customer satisfaction. A good example could revolve around a specific situation where you turned feedback into actionable improvements.

When answering, detail your familiarity with inventory management systems and your strategies for maintaining accurate parts databases. Discuss how you manage ordering, receiving, and stocking processes, and share an instance where efficient management yielded positive results in past roles.

Your response should reflect your understanding of industry-specific safety regulations. Highlight the importance of adhering to PPE protocols and engaging in continuous safety training. Use examples to illustrate your commitment to upholding safety standards in past positions.

In your answer, discuss criteria you use for prioritization, such as deadlines, customer impact, and team collaboration. Provide concrete examples from your work history where effective prioritization led to successful project outcomes and improved customer satisfaction.

Use a specific example that showcases your problem-solving skills, emphasizing the steps you took to identify the issue, analyze potential solutions, and implement a fix. Highlight the importance of teamwork and communication throughout the process.

Emphasize that effective communication is vital for collaboration with cross-functional teams, customers, and parts suppliers. Share examples where clear communication has led to improved project outcomes and stronger professional relationships.

Discuss specific tools like inventory management software, maintenance management systems, or databases you have used. Highlight your experience with functions such as tracking inventory levels, generating reports, and managing parts ordering, which are crucial for this role.

Discuss steps such as maintaining clear communication with clients, addressing their concerns promptly, and regularly checking in to ensure that their needs are met. Use specific examples to demonstrate your commitment to customer satisfaction from project initiation to completion.

Share your passion for renewable energy and making a positive impact on the environment. Discuss how contributing to innovative projects motivates you and how team collaboration and personal development drive your professional journey.