The Property Manager (single-family rental homes) is a multi-faceted role committed to providing a best-in-class experience to our future and current residents. This is a dual-function position that will help support the management of our portfolio in Cleveland but will also act in a “centralized” manner to help support our teams and drive performance across all markets. The Property Manager responds to resident inquiries (both routine and emergency), providing quality, accurate resolutions utilizing multiple internal systems and resources.
This role will also make recommendations to leadership based on research, findings, and best practices to improve our internal tooling, processes, and procedures.
Key Responsibilities
As the friendly, often first point of contact within Imagine Homes Management, the Property Manager uses creative problem-solving to ensure customers’ needs are heard, prioritized, and met. This customer-obsessed role will work closely with residents and Imagine Homes colleagues (both in-market and offshore) on items relating to leasing, move-in/move-out, maintenance, renewals, delinquency, turnover, and more. This work could include ensuring vacant homes are rent-ready and completing move-out and move-in inspections. While one of the primary functions will be communication with existing and future residents, this role will also help ensure compliance with our policy and procedure on all things property management. The Property Manager will also work closely with the SVP, Operations on key projects and initiatives.
Other Responsibilities (include, but not limited to)
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