Mental Health Technician/Medical Assistant

As a Mental Health Technician/Medical Assistant at Imagine Pediatrics in Nashville, TN, you'll handle both clinical and clerical duties supporting mental health therapists and care managers. Your day-to-day tasks will include managing patient calls, coordinating care, ensuring timely medical records, and assisting families in navigating their healthcare journey.

To qualify for the Mental Health Technician/Medical Assistant role at Imagine Pediatrics, you need a high school diploma or equivalency, along with Medical Assistant Certification or at least two years of clinical experience in a behavioral health setting. Strong communication skills and a background in crisis prevention are also beneficial.

Yes! Imagine Pediatrics values its team members and encourages professional development. By honing your skills and demonstrating your commitment, you can explore various career advancement opportunities within our organization.

The Mental Health Technician/Medical Assistant position at Imagine Pediatrics is typically a Monday to Friday role, from 8 AM to 5 PM, ensuring a great work-life balance while allowing you to make a difference during regular hours.

When you join Imagine Pediatrics as a Mental Health Technician/Medical Assistant, you'll undergo comprehensive training to equip you with the necessary skills for the role, including familiarization with electronic health records and understanding the unique needs of our pediatric patients.

Imagine Pediatrics provides a competitive benefits package to its Mental Health Technician/Medical Assistant team members, including medical, dental, and vision insurance, a 401(k) plan with a company match, 20 days of PTO, and additional perks that support your well-being.

At Imagine Pediatrics, every role, including that of the Mental Health Technician/Medical Assistant, is centered around prioritizing the well-being of children and their families. By providing compassionate, evidence-based care and collaborating with various teams, you help address the challenges of complex medical needs.

In your answer, it’s beneficial to provide specific examples from your past roles, highlighting your interactions with children facing mental health challenges. Emphasize how you've contributed to creating a supportive environment and details about any techniques or strategies you used to connect and communicate effectively.

Focus on your approach to de-escalation and emotional support. Describe your process for assessing the situation, your methodology for calming the child, and how you would consult with your team or supervisor to ensure the child's safety and well-being.

Be specific about the EHR systems you’ve worked with, your comfort level in using them, and how you ensure accurate and timely documentation. Mention your attention to detail and how this contributes to delivering quality care.

Stress the importance of confidentiality in healthcare and your commitment to adhering to HIPAA regulations. Discuss your methods for safeguarding patient information and any training you've received on the topic.

Share your techniques for building rapport and trust, whether it’s through active listening, demonstrating empathy, or simplifying complex medical jargon. Highlight the importance of knowing the audience and adjusting your communication style accordingly.

Discuss your organizational skills and time management strategies. Provide examples of how you've successfully juggled multiple responsibilities while ensuring high-quality patient care without missing deadlines.

Highlight a specific instance where teamwork was critical, explaining your role in the collaboration, the outcome, and what you learned about teamwork from that experience.

Frame your response around the importance of professional communication. Discuss how you would approach the provider to express your concerns, focusing on providing evidence or rational arguments while always prioritizing patient care.

Share your passion for improving children's mental health and experiences. Talk about any personal stories or professional goals that inspire your work and how you envision contributing to the mission at Imagine Pediatrics.

Mention relevant resources or continuing education programs, professional organizations you belong to, or webinars you attend. Emphasize your enthusiasm for lifelong learning in the ever-evolving field of mental health care.