Solutions Consultant

The Solutions Consultant at impact.com plays a pivotal role by partnering closely with the sales organization. Key responsibilities include conducting discovery sessions with clients, designing solution plans, leading technical sales activities, and collaborating with various teams to ensure the client receives optimum value from our partnership management platform. This role is all about understanding client needs and effectively conveying how impact.com’s technology can meet those needs.

To thrive as a Solutions Consultant at impact.com, candidates should have a bachelor’s degree or equivalent experience, along with a minimum of 5 years in a customer-facing role within a digital marketing or technology company. Familiarity with the affiliate and digital marketing industry is preferred. Additionally, strong communication skills, technical knowledge, and a natural curiosity about client challenges will set you apart in this role.

During the interview process for the Solutions Consultant position at impact.com, expect a mix of behavioral and technical questions. You’ll likely be asked to demonstrate your problem-solving skills, discuss previous project experiences, and showcase your ability to convey complex technical information to non-technical stakeholders. Plus, prepare to share your knowledge about SaaS platforms and partnership management.

Working as a Solutions Consultant at impact.com comes with a wealth of benefits, including a competitive salary range of $100K-$125K OTE, unlimited responsible PTO, flexible work hours, and opportunities for continued professional development such as access to the Affiliate & Partnerships Industry Fundamentals Certification. Additionally, you will enjoy perks like catered lunches, a healthy snack bar, and a culture that celebrates diversity and inclusion.

impact.com is dedicated to nurturing its talent. As a Solutions Consultant, you’ll have access to continuous learning opportunities and resources to further develop your skills. The company promotes a culture of feedback and mentorship, allowing you to grow alongside your peers while tackling new challenges in the ever-evolving partnership management landscape.

When discussing your experience with SaaS platforms during the interview, share specific projects where you’ve utilized such technology to solve client challenges. Highlight your familiarity with integration processes, how you’ve guided clients through the onboarding journey, and the results achieved under your consultancy.

For this question, detail your approach to preparing for a discovery session. Emphasize the importance of active listening, asking open-ended questions, and documenting key client needs and objectives. Share any tools or methods you utilize to ensure a comprehensive understanding of the client’s current state and desired outcomes.

When answering this question, discuss the importance of authenticity and trust-building. Share experiences where you’ve cultivated long-term relationships with clients through consistent communication, understanding their challenges, and following up on commitments to show your dedication to their success.

Provide a specific example of a technical challenge you encountered while working with a client. Explain the steps you took to diagnose the issue, the proposed solutions, and how your intervention helped resolve the problem while also benefiting the client's overall operations.

Here, emphasize your ability to simplify complex technical concepts into easily digestible formats. Share strategies such as visual aids, analogies, or tailored presentations that resonate with non-technical stakeholders, ensuring they understand and feel confident in the solutions you present.

When answering this question, discuss your familiarity with different documentation tools such as Confluence, Google Docs, or project management software. Highlight your experience in creating clear, concise technical documentation that can be transitioned seamlessly to onboarding teams.

Discuss your commitment to continuous learning. Share specific resources you use, such as industry publications, webinars, and networking events. Highlight your involvement in professional organizations that focus on SaaS and partnerships, demonstrating your proactive approach to staying informed.

Provide a concrete example of an onboarding project you led, detailing your role, the objectives, the challenges faced, and the successful outcomes. This shows your ability to manage projects effectively while ensuring clients achieve their business goals.

Explain your process for drafting an RFP response by emphasizing the importance of thoroughly understanding the client's requirements, collaborating with internal teams for accurate information, and tailoring the response to highlight how impact.com’s solutions align with their needs.

Share your passion for problem-solving and your dedication to client success as key motivators. Discuss how being a trusted advisor and helping businesses optimize their partnership strategies drive you to continuously improve in your role, making a genuine impact.