Customer Success Manager

At ImpactLab, we help charities, funders and investors understand their social impact.

Measuring social impact can be difficult, confusing, and expensive. ImpactLab has developed a methodology and a suite of products that our Impact Analysts serve customers through our digital platform.

ImpactLab is a growing start-up with ambitious plans. We have assembled an exceptional team with backgrounds across technology, nonprofit, government and private sectors in NZ and internationally.

We’re on the hunt for a passionate Customer Success Manager who has a proven track record in sales conversions to join our team 👏🏽! In this role, you'll play a key part in boosting sales and helping our customers' on their journey in measuring social impact.

This role can be based in our Auckland or Wellington offices and will involve occasional travel between locations.

Please make sure you attach a cover letter with your application, letting us know why you might interested in joining us, and why you think you might be a great fit to join our team!

Key Responsibilities:

• Drive sales: Expand our customer base while consistently achieving (or surpassing 🚀) your sales KPIs and revenue goals. Managing inbound sales leads and maintaining a robust pipeline within our CRM (HubSpot).
• Relationship and account management: Conduct engaging customer meetings and sales calls that centre around understanding their needs, impact measurement goals and how our products help them achieve those.
• Business development: Seek out, qualify, and connect with new customers through proactive outreach, cold calling and networking.
• Sales documentation and scoping: Scope and create detailed sales proposals and quotes for your customers with a quick turn around and effectively managing your sales pipeline.
• Champion our brand: Act as an ambassador for ImpactLab’s mission, ensuring every customer interaction embodies our dedication to social impact while articulating our vision clearly.
• Cross-functional collaboration: Collaborate closely with our Delivery, Product, and Business Development teams to ensure a seamless customer journey from sales through delivery.
• Competitive and market analysis: Keep up-to-date with industry trends, competitor offerings, and market dynamics to position ImpactLab’s product suite effectively.

• At least two years of experience in product (B2C) or service (B2B) sales in a product company or similar service providing industry.

• Comfortable cold calling and having a proactive approach to customer relationships.
• Ability to prioritise and meet sales KPIs and hit revenue targets with effective time and resource management.
• Strong understanding of ImpactLab products and functional systems, and the ability to communicate our methodologies and product specifications clearly.
• Technologically savvy with experience using lead generation and tracking softwares (CRMs).
• Excellent communication skills, with the ability to navigate complex relationships with clients and stakeholders
• Demonstrated ability to contribute to a fast-paced, high-growth startup environment.

Nice to haves

• SaaS/PaaS sales experience
• HubSpot/CRM management 
• Experience in the social sector or technology industry

Why you’ll love working here

• Work alongside New Zealand’s leading experts in impact measurement.
• Use your skills to help social sector services measure social impact
• Flexible working arrangements with Work From Home opportunities.
• Enjoy a range of modern perks and unique features include an exciting office environment (Auckland or Wellington).
• Training and development to enhance personal and professional growth, including a professional development budget.
• Strong career development opportunities.
• Modern perks and quirks that help make ImpactLab an enjoyable place to work 👍.
• Join a dedicated, driven, and connected team, emerging on the global stage of social impact measurement.
• Donuts, there are often donuts 🍩.

Please note:

Applicants must have the right to work in New Zealand; unfortunately, we are unable to provide sponsorship.