Job details

Implementation Consultant - Payroll (Remote)

Implementation Consultant - Payroll

Remote - Work from Home

Paycor empowers leaders to develop winning teams. Our Human Capital Management (HCM) software modernizes every aspect of People Management from the way you recruit, onboard, develop, pay, and retain employees. Best of all? Our team is growing, and there’s never been a better time to join! If you love to Think Big, Dream Big, Compete to Win, and thrive in a fast-paced environment, we want to hear from you!

Job Summary

The Implementation Consultant is responsible for utilizing best-in-class implementation practices to onboard Paycor clients, spanning from single product delivery to multi-product, complex relationships. Regardless of complexity, the Implementation Consultant executes project tasks to ensure timely completion of key milestones, closely collaborates with team members to facilitate a thorough and accurate conversion, and provide consultative input on our products and services to effectively meet clients’ business requirements.

Successful Implementation candidates will demonstrate a dedicated focus to clients. More specifically, the ability to establish immediate rapport and connection, quickly understand clients’ needs, and tactfully address challenges and concerns while driving the implementation forward. Additionally, they will possess demonstrated influencing skills to help clients understand and fully utilize the Paycor software to maximize their business productivity, client satisfaction, and ultimately retention.

Essential Duties and Responsibilities

Lead the process of transitioning new clients from their existing human capital management software to the Paycor product suite; utilize effective client service and change management practices to ensure a smooth conversion
Act as the primary client contact throughout the client implementation process; escalate needs, issues, concerns to the business partners and management as appropriate
Establish a strong working relationship with each client based on clear expectation-setting and mutual trust building. Ensure clients’ requirements and business objectives are defined clearly that they are well understood by the entire project team.
Serve as the subject matter expert and advocate for the Paycor product suite; ensure set up is consistent with the clients’ needs and expectations
Proactively consult clients on best practices and necessary system and process changes to achieve implementation milestones and goals
Possess working knowledge of the full Paycor product suite to make connections across services and provide consultation of best practices and system utilization in multiple human capital management disciplines
Work in coordination with non-client facing Implementation team members to ensure accurate database configuration
Test client data and Paycor system configuration to ensure proper functionality and quality; resolve data discrepancies as a result of testing and/or initial production activity within the software
Investigate, analyze and recommend solutions for clients’ issues; collaborate with Implementation leadership and Technical Support staff to eliminate recurring issues
Maintain accurate project status in Paycor project management software; provide real time updates as needed to project stakeholders; proactively identify and mitigate project risks
Conduct telephone/web-based and/or face-face training sessions with new users
Work closely with sales partners to ensure client expectations are being met; provide technical expertise to support the Sales team when needed
Transition clients to ongoing Client Services Support resources upon successful implementation
Train and mentor new team members
Serve as a thought leader for continuous improvement of the Implementation process. Identify broad level enhancements that will continue to foster the delivery of an “amazing client experience” and drive client satisfaction and retention. Provide recommendations for advancing project management processes and/or methodologies.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.

Four-year degree or equivalent experience
At least 2 years’ experience in a client-facing position; prior implementation, project management or business to business sales experience a plus
Knowledge of human capital software preferred
Demonstrated proficiency with PC software with emphasis on Microsoft Office Suite and web tools for conferencing and training
Strong communications and interpersonal skills
Demonstrated organizational and time management skills
Flexibility in scheduling to meet client needs with short turnaround
Ability to manage project completion with tight deadlines
Ability to work efficiently and effectively on project teams

Paycor Total Rewards

We are proud to provide best-in-class benefits delivering a personal and professional experience that meets you where it matters most - the well-being of you and your loved ones.

Highlights include:

A flexible virtual-first work philosophy
An initial equity award in Restricted Stock Units (RSUs) for all new Associates and on-going award opportunities to participate in the value created through Paycor's growth
401(k) with $.65 match for every dollar contributed up to 6% of eligible pay
Generous paid time off in addition to 10 paid holidays (including YOUR Holiday to celebrate a day or holiday you hold special)
Three medical plan options – including a $0 cost option and travel & lodging support to ensure access to medical care
Paid leave for birth parents, non-birth parents, elder caregivers, and military support
Sabbatical opportunities for tenured Associates
Employee Stock Purchase Plan, which enables you to buy PYCR stock at a 15% discount
Inclusive and accessible Employee Assistance Program (EAP) to help with everyday challenges

We also offer competitive compensation determined by each individual's relevant experience, skills, and education. We anticipate the base pay for this position to be between $54,800-87,707. In addition to base pay, Paycor Associates are eligible for either a performance-based annual bonus or commission, depending on their position. If your desired salary falls outside of these rates, we hope you'll still apply as there may be other positions that better align.

For more information about our total rewards, please visit www.mypaycorbenefits.com.

By Paycor

Paycor is a leading HR software technology company trusted by more than 29,000 customers. We believe that business leaders need help and that’s where we come in. Paycor empowers leaders to build winning teams.

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