Implementation Manager

Job Title: Implementation Manager

The Implementation Manager acts as a liaison between new clients and internal departments including the Product, Tech-Enabled, Client Success, and Account Management teams. The Implementation Manager is held accountable for the successful transition of new accounts through the implementation process. This position effectively establishes, maintains, builds, and manages client relationships at all levels to ensure our Exiger Tech offerings, are successfully helping clients identify and manage risks. Additionally, this position is responsible for driving results with clients, with the goal of increasing their satisfaction and retention. The ideal candidate must have excellent account management skills and be client-focused with the understanding that the client's best interests are served through smooth, seamless service delivery.

Key Responsibilities

• Manage multiple client implementations simultaneously
• Serve as key point of contact and trusted adviser for clients throughout the implementation
• Prepare and lead workshops. Take clients through all aspects of implementation such as planning, customer setup policies and rules, system configuration (non-technical), client roles and credentials
• Act as liaison across and between the client and Exiger stakeholders to resolve implementation issues as necessary to meet client's needs and go-live timeline requirements
• Serves as client advocate within Tech products to identify and resolve or escalate product/service issues detracting from an optimal client implementation experience, as needed
• Drive internal, process-focused initiatives ensuring consistent standards are adopted across the practice
• Train customer contacts on features and functionality of Tech products such as Insight 3PM, DDIQ, Supply Chain Explorer, Supply Dynamics, and others
• Effectively transition the client in a timely manner to the assigned client services team
• Provide timely and accurate reporting on implementation status both internally and with appropriate client contacts
• Maintain a thorough knowledge of Exiger's core products, services, and strategic services
• Manage client re-implementations and terminations, as required
• Engage in and support new initiatives focused on driving best practice in the functional space
• Ad-hoc and other projects and responsibilities may be added at the manager's discretion

Product Responsibilities

• Approximately 20% of the position's utilization will be dedicated to assisting the Exiger product team with product related activities such as writing JIRA tickets, writing and creating product specifications, business requirements and creating product mock-ups.

Knowledge & Skills

• Knowledge of third-party due diligence, public records, third party reference data sources/providers and sanctions screening processes
• Strong account management
• Ability to communicate with employees at all levels of the organization
• Ability to analyze, manipulate large data sets (i.e. Excel, Access, SQL or VBA)
• Ability to perform data auditing and validation
• Experience in customer/vendor risk assessment
• Excellent presentation and facilitation skills
• Ability to adapt to a fast-paced continually changing business and work environment while managing multiple priorities
• Demonstrated strength in issue management and customer relationship skills
• Proficient in Microsoft Office Suite

Professional Experience Required

• Minimum five years of experience in project management and software implementations
• Minimum three years of experience working with databases/ systems/ technology platforms
• Experience with compliance, risk management or due diligence
• Consulting experience preferred, supply chain management industry and/or supply chain software experience is a plus
• Experience interfacing with a company's sales organization
• Bachelor's degree required

#LI-Remote

This is a remote eligible position within the United States, excluding residents of California, Colorado, and New York.

Exiger is revolutionizing the way corporations, government agencies and banks manage risk and compliance with a combination of technology-enabled and SaaS solutions. In recognition of the growing volume and complexity of data and regulation, Exiger is committed to creating a more sustainable risk and compliance environment through its holistic and innovative approach to problem solving. Exiger's mission to make the world a safer place to do business drives its award-winning AI technology platform, DDIQ, built to anticipate the market's most pressing needs related to evolving ESG, cyber, financial crime, third-party and supply chain risk. Exiger has won 30+ AI, RegTech and Supply Chain partner awards.

Exiger's core values are courage, excellence, expertise, innovation, integrity, teamwork and trust.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.