Inbound Call Center Representative/Patient Access Representative I - job 2 of 2

• Position: Inbound Call Center Representative/Patient Access Representative I
• Location: Skokie, IL
• Onsite for the first 6 to 9 months. Option for remote work after 6 to 9 months upon completion of a successful training period
• Full Time/Part Time: [Full Time]

• Hours: Monday-Friday, half day Saturday

• Handle patients requests, over the phone, for multiple Medical Offices/Hospital departments while applying correct workflows and protocols
• Simultaneously collect information from patients and enter data into our electronic health record system (called EPIC)
• Schedule appointments, procedures, and events at our NorthShore locations
• Register and verify insurance eligibility, informing the patients of their financial responsibility
• Promote key initiatives for Patient Access Center and NorthShore (i.e. online services)
• Adhere to privacy (HIPAA) guidelines when speaking with patients and families
• Route calls to correct administrative and clinical departments after assessing patients’ needs
• Supports departmental changes, demonstrating flexibility and a positive attitude in a fast paced, changing environment

• Education:
  • High School Diploma or equivalent (required)
  • Associates or Bachelor's Degree (preferred)
• Experience:
  • One year of customer service experience (required)
  • Inbound call center experience (required)
  • Healthcare experience (preferred)
  • Prior scheduling (preferred)

• Skills:
  • Basic computer skills including proficiencies in Microsoft Windows, Excel, and Outlook, as well as the ability to type 25 words per minute
  • Exhibits essential Customer Service focused commitment demonstrating active listening, focus on issue resolution, sharp attention to detail, and analytical and problem-solving abilities to meet and exceed the needs of our patients
  • Demonstrates importance of attendance and maintaining a positive work environment, arriving on time and with minimal absenteeism
  • Eager to accept educational opportunities as shared through workflow or process changes

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.