Inbound Contact Rep - Remote (KY, IN, CO, FL, OH, TX, AZ, TN, OK, VA)

Are you an individual who has a passion for helping others while answering inbound calls? At CenterWell, Inbound Contacts Representatives serve as advocates for our members. They help to resolve complex questions and pending issues to ensure a perfect member experience.

Responsibilities

In this role you will:

• Work from home in a virtual call-center environment taking inbound calls from CenterWell Pharmacy members.
• Multitask in a fast paced environment while navigating between multiple computer applications to access member information and document calls.
• Provide a positive experience to our members through active listening skills and effective communication.
• Self-manage with minimal supervision while maintaining high quality standards within established policies/practices and guidelines.
• Handle 80 to 100 calls/day on average.

Required Qualifications

• Must reside in one of the following states: KY, IN, CO, FL, OH, TX, AZ, TN, VA or OK
• Must be available to work any shift between the hours of 8:00AM - 11:00 PM EST, Monday - Friday, and 8:00AM - 6:30PM EST Saturday
• Must be able to provide internet connection; a minimum download speed of 25 Mbps and upload speed of 10 Mbps is recommended to support Humana applications, per associate

Preferred Qualifications

• Previous call center experience
• Healthcare or pharmacy knowledge
• 1+ year of customer service experience

Additional Information

THIS IS A REMOTE POSITION

Anticipated Start Date/Training Date Depending on Interview Schedule: September 11, 2023 or September 25, 2023.

Training consists of:

• 4 weeks virtual classroom
• 3 weeks on the job virtual training

The interview process will consist of the following steps:

• Completion of Modern Hire pre-screening questions sent via text message
• Modern Hire Live Video Interview (if selected, you will receive an email to self schedule your interview in Modern Hire.)

At Humana, we know your well-being is important to you, and it’s important to us too. We are committed in making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. If you share a real passion for helping people, we likely have the right place for you at Humana.

Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.

Scheduled Weekly Hours

40