Revenue Operations Manager

About incident.io

incident.io is an incident management platform that helps companies when things go wrong. Whether they're site outages, data breaches, or functionality issues, incidents happen literally all the time. When they do, we help get the right people in the room, we run and communicate how you're responding, and we give you a suite of tools and insights to learn and improve over time.

The Team

With this first hire on the Revenue Operations team, we’re looking to build a function which serves as a force multiplier and helps accelerate revenue growth by tabling, driving forward, and rolling out strategic initiatives spanning across sales and success coverage design, incentive design, enablement, territory prioritization and allocation, quota allocation, forecasting, BAU cadence management, tooling investment, systems optimization and several other areas - all of which are aimed at helping us onboard, equip, and make productive A+ revenue talent at scale.

What you’ll be doing:

• Partnering with the CRO, Sales + Success leadership, Finance, Marketing and other cross-functional peers as necessary, to help design and execute on key initiatives aimed at making new and existing revenue team members more effective and productive in their respective quota carrying roles.

• Help support day-to-day/business-as-usual activities related to the revenue team’s operating cadence management, forecasting, key business metrics reporting, approval workflows etc.

• Partner closely with the data team to arm individual contributors and leaders alike with appropriate reporting/dashboards with key performance and/or business metrics so they can maintain command over their territory/line of business and take appropriate measures as necessary to address.

• Owning, administering, and supporting with the help of a sales systems engineering resource (to be hired) the sales, and as needed, marketing tooling stack leveraged by our front line teams. You will also be responsible for consolidating said stack as necessary and for owning any vendor negotiations as required.

• Leading all aspects of the revenue operations function - sales coverage design, quota + territory allocation, incentive plan design, support with fiscal year planning, enablement etc. until critical mass is reached for us to hire dedicated resources within the Revenue Operations team to own each sub-function

What experience you need to be successful:

• Proven track record in a similar role, preferably at a high-growth B2B SaaS company which has reached scale (> $100M ARR/Revenue).

• Extremely strong analytical, presentation, and program management skills - as you will be owning devising, securing buy-in around, and rolling out any/all strategic initiatives as deemed appropriate by revenue and company leadership.

• Strong communication skills and the ability to explain complex topics in a clear, concise manner to all audiences (cross-functional/company leadership and front-line revenue team members), and you’re comfortable challenging assumptions in external and internal settings.

• Experience managing other sales/revenue operations team members and supporting both pre- and post-sales sales and/or revenue functions.

• Desire to work in a fast-paced start-up environment where things can be ambiguous and you need to operate with autonomy and build resource sets that didn’t previously exist for your current peers and for ones that eventually follow.

The salary for this position is determined by several job-related factors, such as experience, relevant skills, training, location, business needs, or market demands. The salary range for this role is $170,000 - $190,000 (including bonus). This position will also offer equity options.

Our commitment to diversity

We embrace diversity at incident.io, and believe in creating supportive and inclusive environments where all of our employees can succeed. To build a product that’s loved by everyone, we need a team with all kinds of different perspectives, experiences, and backgrounds. That’s why we’re committed to hiring people regardless of race, religion, colour, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, age, neurodiversity status, disability status, or otherwise.

Got a question?

If you have any questions before applying to the role, please email the team at jobs@incident.io