Senior Analyst I - Client Analytics

As a Senior Analyst I, you will be key in quantifying and communicating the value of Included Health to our clients. Reporting directly to the Senior Manager of Client Analytics, you will be part of a dedicated team of 9 members. Client Analytics sits within the Client Insights division, which includes the Actuarial Team. This division is a vital component of the Business Acceleration Organization at Included Health.

The Client Analytics team translates data and business context into actionable insights, supporting client retention, growth, and business strategy optimization. We work closely with Data and Go To Market teams to deliver essential analytics and reporting.

We predominantly use SQL, Python, Looker, and Google Workspace tools to complete and share our work. We primarily use Jira, Confluence, Github, and Slack for communicating, collaborating, and managing our work and documentation.Join us in driving impactful decisions and fostering our business and client relationships!

Join us in driving impactful decisions and fostering our business and client relationships!

• Developing reporting packages to support our business review and strategy meetings with a book of 2-4 clients
• Diving deep into our data platform to answer client-centric performance and value questions
• Scaling insight generation and enabling other teams self-service key data through report automation and dashboarding projects
• Scaling insightful analyses to deliver to the market (e.g., to prospective clients, to consultants/brokers, etc.), supporting our growth
• Partnering with teams across the company to to support cross functional efforts like ensuring new product features and underlying data are incorporated into data pipelines and reporting workflows

• Engage with and serve as a collaborative partner to the Client Success team and other Go To Market functions to meet client reporting needs, demonstrating the value of our services
• Translate findings of complex analyses into actionable recommendations for clients; Support our Client Success team in delivering those results during live client meetings
• Partner with cross functional teams to resolve key data blockers that may limit the ability to deliver on analytic requests
• Develop robust, efficient, and integrated data models, analyses, and dashboards
• Clearly and succinctly document and maintain said documentation of repeatable processes and analyses for the benefit of future reference and peer knowledge sharing
• Occasional travel to client sites for business review meetings and company offices for strategy and team building meetings

• Expert proficiency in SQL
• You write clean and efficient code
• You review team member’s code with high attention to detail and a critical eye
• Exposure to Python for data analysis or automation 
• Intermediate proficiency using a data visualization / BI tool to publish interactive dashboards for internal partners and external clients
• Demonstrated ability to lead cross-functional projects
• Strong attention to detail and eagerness to learn new analytical approaches
• Excellent written and verbal skills to communicate to and build trust with peers, clients, and other key internal and external stakeholders
• Comfort with ambiguity and defining an approach to a given question or problem
• Experience working with various types of raw data including (but not limited to) medical/Rx claims data, eligibility data, product data, and survey data
• Experience creating thoughtful analyses leveraging complex data and presenting the results to clients and other key stakeholders
• A minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience

• Proficiency with Python for data analysis, automation, and API interaction
• Experience building data analysis tools that leverage Google Workspace API’s
• Experience with Looker
• Knowledge of the employer-sponsored health space and/or working with health plans serving commercial populations is a plus but not required
• Experience with Google Workspace tools, Salesforce.com platforms and data, Slack, Jira, Confluence, Github, and Jupyter notebooks

• Ability to effectively communicate and engage with others, with accommodations available for visual or auditory impairments
• Ability to respond effectively to changing situations, with accommodations available for varying response times.
• Ability to form a plan for execution of a particular analysis or deliverable
• Facilitate communication and collaboration with clients and stakeholders.
• Attention to detail as applied to analytics requests and review prior to delivery of results
• Critical thinking skills
• Curiosity
• Strong verbal and written communication skills
• Adaptability to changing priorities
• Ability to maintain focus and attention on tasks, with accommodations available for individuals with attention-related conditions.
• Prompt and regular attendance at assigned work location.
• Ability to remain seated in a stationary position for prolonged periods.
• Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment.
• No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required.
• Ability to interact with leadership, employees, and members in an appropriate manner.

The United States new hire base salary target ranges for this full-time position are:

Zone A: $85,320 - $110,910 + equity + benefits  

Zone B: $98,118 - $127,547 + equity + benefits  

Zone C: $106,650 - $138,638 + equity + benefits  

Zone D: $110,916 - $144,183 + equity + benefits  

This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones.

Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations. Your Recruiter can share details of your geographic alignment upon inquiry.

In addition to receiving a competitive base salary, the compensation package may include, depending on the role, the following: 

Remote-first culture

401(k) savings plan through Fidelity

Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)

Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents 

Generous Paid Time Off ("PTO") and Discretionary Time Off (“DTO")

12 weeks of 100% Paid Parental leave

Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance

Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment) 

11 Holidays Paid with one Floating Paid Holiday

Work-From-Home reimbursement to support team collaboration and effective home office work 

24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.