Patient Intake Coordinator

About IHTC

At the Indiana Hemophilia & Thrombosis Center (IHTC), we offer a future where people with rare blood disorders flourish. Our experts provide the highest quality comprehensive services and holistic care to patients with bleeding, clotting and other hematologic disorders, and to their families.

What You Will Do

As a Patient Intake Coordinator, you will be responsible interacting with patients, outside providers, and the public in person and via mail, telephone, email, and fax, providing registration and informational services and triaging requests as needed.

The Opportunity

Schedule new and follow-up patient appointments.  Mail new patient packets, obtain demographic information, request medical records, and verify insurance information.

Conduct eligibility and verification of benefits for all scheduled patients prior to appointments.

Obtain referrals as needed based upon eligibility and third party guidance provided in findings.

Search for, set-up, and maintain third party website access to perform eligibility and verification functions.  Copy and paste all

Greet patients and visitors in a friendly manner upon arrival to clinic and notify staff members of arrivals as appropriate.

Guide patients in completing the registration process upon arrival.  Check them in and out of clinic and ensure that materials related to insurance, contact information, and release/acknowledgement forms are on file and up-to-date.

Record and verify outstanding patient balances.

Address incoming phone calls, faxes, and emails.

Run EDS (Medicaid) eligibility daily on all patients.

Prepare daily schedule and profiles used by the clinic for the next day’s business.

If assigned the role of Team Leader, fulfill extra responsibilities in addition to regular job duties including providing staff training and ensuring

 IHTC provider schedules are up-to-date to provide adequate clinic coverage

Requirements

• Minimum high school diploma or GED
• Minimum 1 year of related experience
• Valid driver's license and automobile insurance is required.

Why join our team? 

The IHTC is a not-for-profit program based in Indianapolis and offers a competitive salary and benefit package. 

The IHTC is the only federally designated comprehensive hemophilia program in Indiana and serves the entire state through services available in Indianapolis and at outreach clinics. 

The IHTC is a leader in hemophilia care, education and clinical research and has a dedicated on-site multidisciplinary staff to ensure availability of a wide range of required services. 

The IHTC participates in national and international clinical research, including new infusion products and therapies, investigation of long-term outcomes, and the impact of associated conditions. The IHTC research program provides patients access to new therapies, and an opportunity to improve care. Our center has more than 50 clinical research projects involving bleeding disorders, sickle cell disease, thrombosis and more. 

The Indiana Hemophilia and Thrombosis Center is an Equal Opportunity Employer.