Books Royalty Administrator

As a Books Royalty Administrator at Taylor & Francis, your primary responsibilities include managing author queries received via phone and email, ensuring they are addressed promptly and in line with our established policies and KPIs. You will also maintain knowledge of internal processes to facilitate efficient issue resolution and improve overall customer satisfaction.

The ideal candidate for the Books Royalty Administrator position at Taylor & Francis should possess previous experience in royalty processes or a relevant accounting role. You'll need to demonstrate attention to detail, accuracy in handling complex requests, and effective communication skills, as well as be proficient in Microsoft Office applications.

At Taylor & Francis, we place a strong emphasis on training and development for our Books Royalty Administrators. You will receive in-house training for the relevant systems, allowing you to become a super user, and we encourage personal growth by providing opportunities to innovate and advance your capabilities in your areas of interest.

Taylor & Francis is committed to promoting a healthy work-life balance for our Books Royalty Administrators. With options for remote work, flexible schedules, and generous leave policies that include additional time for volunteering and holidays, we ensure that our team members can thrive both personally and professionally.

As a Books Royalty Administrator at Taylor & Francis, you will be part of a collaborative environment where sharing knowledge and support among team members are essential. We value diverse perspectives, and you will have the opportunity to contribute positively toward the achievement of collective goals while assisting your colleagues as needed.

When prioritizing author queries, I assess urgency and potential impact. I would categorize them based on their complexity and response time required, ensuring I address critical issues promptly while keeping track of other queries to ensure timely resolutions.

In my last position, I noticed the query resolution process was causing delays. I suggested a revised workflow that included a tracking system for outstanding queries, which greatly reduced turnaround times and improved customer satisfaction.

I have experience using various accounting and customer service management tools. I'm proficient in Microsoft Office, especially Excel, for tracking royalties and analyzing data, and I have also utilized CRM systems to manage client interactions efficiently.

Effective communication is all about clarity and understanding. I ensure I listen actively to the author's concerns, confirm my understanding before responding, and provide clear, concise information that addresses their queries fully.

I thrive in team settings. For instance, during my last job, I collaborated closely with my colleagues to support one another in resolving complex queries. We held weekly meetings to discuss issues and share best practices, which strengthened our team dynamics.

I manage pressure by maintaining a flexible mindset and prioritizing tasks based on urgency. I break larger tasks into manageable steps and focus on one task at a time to ensure I remain effective, even when deadlines are tight.

To ensure accuracy, I double-check the information against our internal systems, confirm it with relevant documentation, and maintain organized records of our communications with authors for future reference.

I'm drawn to Taylor & Francis because of its strong commitment to diversity and continuous improvement in publishing. I believe my experience aligns well with the role, and I am excited about the opportunity to contribute to a company that values both its employees and the authors it serves.

I stay informed by participating in relevant online courses, attending industry seminars, and subscribing to newsletters related to publishing and royalty management, ensuring I am aware of any changes that may impact my role as a Books Royalty Administrator.

One of the most challenging aspects can be managing complex and multiple queries under tight deadlines. However, I see this as an opportunity to enhance my problem-solving skills and contribute positively to improving customer service.