Job details

Infra Support Engineer

A home for data teams around the world. Atlan makes it easier for diverse data users – business users, product managers, analysts, and engineers – to collaborate effectively. (Think of what Salesforce is for sales teams or GitHub for engineering teams). (Check out our website, product tour, and docs.)

Built for the humans of data, by the humans of data

At Atlan, we started as a data team ourselves tackling problems like national healthcare and poverty alleviation with data science. (Check out our TEDx talk and case studies.)

The problem: After working on 200+ data projects, we learned how tough it was to scale data teams. Data teams are one of the most interdisciplinary teams ever created. They're made up of analysts, data scientists, engineers, business users – diverse people with their own tooling preferences, skill sets, and "DNA" that need to come together. This leads to collaboration chaos.

We were awoken with crisis calls every second day for the minutest of issues — from troubleshooting why a number on a dashboard was incorrect to difficulties in getting access to the right data set! Atlan started with us building tools to make our own data team more agile.

These tools made our team 6x more agile, helping us take on amazing projects like building India's National Data Platform used by India's Prime Minister. The best part — this was built by an eight-member team, the fastest project of its kind to go live, in a record twelve months instead of the projected three years.

We asked, could the tooling we built for ourselves help data teams around the world? That's how Atlan was born. We're on a mission to help data teams around the world do their lives' best work.

Read our co-founder Prukalpa's article on the half-a-decade backstory that drives everything we do at Atlan and our journey of failing three times before we figured out the real solution.

We're growing fast

In the last few months, we have onboarded some dream customers, started working with some amazing partners, and watched as our team spread across 10+ countries.

Atlan was named a Gartner Cool Vendor in DataOps, one of the top three companies globally (and one of the fastest companies to make the list ). We were also named in Gartner’s inaugural Market Guide for Active Metadata and as a Top 5 Global Innovator in DataOps by IDC.

We're backed by top investors (like Insight Partners, Sequoia, and Waterbridge) and the shapers of the modern data stack (including the founders and CEOs of Snowflake, Looker, Stitch, and DataRobot) as our early investors.

Watch this three-minute video of our journey so far and where we're going (in conversation with Sequoia Capital).

We build with all our

We believe that data teams deserve fundamentally better software experiences. Data is chaos, but that doesn't mean that work should be!

Love what Superhuman, Slack, Notion, Quip, and Figma have done for the modern workplace? Come build the future for data teams with Atlan!

What will you do?

Be responsible for debugging technical issues inside a complex stack involving virtualization, containers, microservices, etc.
Take ownership of customer cloud issues and follow up on the status of problems with respective workgroups on behalf of the end customer.
Proactively take calls and manage service levels and abandon rates during business-critical needs.
Handling major incidents by coordinating with multiple teams.
Manage outage events proactively and lead from the front while acting as a Priority Incident Manager.
Generate scripts and templates required for the automatic provisioning of resources.
Stay well-informed about the failures and complications related to the cloud.
Be the driving force for correct incident response and blameless postmortems.

What makes you a match for us?

Expert in one of the cloud - AWS/Azure/GCP.
Deep understanding of Kubernetes.
Have worked on one of the following tools - Argo CD, Argo Workflow, Loft vCluster, or Prometheus/Grafana.
Experience in one or more of the following: Java, Python or Go;
Working experience with Cassandra, Elasticsearch, PostgreSQL or Redis is a plus.
Have working experience with multi-tenancy on Kubernetes
Exceptional verbal, presentation, and written communications skills to convey information clearly to different audiences

Do your life’s best work at Atlan

At Atlan, our mission is to help data teams do their life's best work. Inside Atlan, our goal is to help Atlanians do their life's best work while at Atlan and reach their Ikigai.

We'd normally invite potential Atlanians to our office to meet our team and understand our culture. But given the global pandemic, we've opened up our internal team handbook instead, which is a great read about our values and principles and how we think about growth and internal practices as we build a dream team.

Atlan Team Handbook

The Values of an Atlanian

Excited about the opportunity? Apply now!

Atlan Glassdoor Company Review

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