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Sales & Support Representative

Job Description

Ingram Content Group (ICG) is hiring a Sales & Support Representative to join our dynamic sales team in NYC. This individual will provide a high level of sales support to the Publishers Group West and crossbrand National Accounts Sales team, accounts, and client publishers. This role will perform routine sales and administrative support duties for the sales team, assisting in preparation for new titles sales presentations and provided special projects support and analysis for sales. 

Do you care deeply about books? Would you like to join a sales team representing 5 of the last 6 Booker Prize winners, myriad New York Times-bestsellers, and a diverse group of publishing programs?

At Ingram, our publisher-facing business offers more than just traditional wholesale services.  It offers fully integrated and relevant solutions for client publishers.   Comprised of book printing, digital book, distribution, publishing sales, and marketing services, this part of Ingram’s business helps publishers discover more ways to connect with readers across the globe.  Based in the Nashville area, New York, Berkeley, and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business. 

If you are a passionate advocate for books, enjoy working in a fast-paced environment, and want to contribute to a publishing organization that is evolving and expanding, we can’t wait to meet you!

Required Qualifications:

  • High School Diploma or GED
  • 2 years of sales and/or customer service experience
  • 1 year experience working with MS Office or equivalent in a school or work setting

OR

  • Bachelor’s Degree
  • 1 year experience working with MS Office or equivalent in a school or work setting

Preferred Skills:

  • Familiarity with MS Excel functionality, including using formulas, v-lookups, and pivot tables
  • Experience in the publishing industry or a related field, with a familiarity in book sales
  • Strong attention to detail and exceptional organizational skills
  • Flexibility and adaptability to thrive while supporting disparate segments of the account base.

Key Responsibilities:

  • Prepares national account reps for sales calls by creating monthly lists of titles, gathering materials, prepping sales packets, creating Edelweiss collections, and tracking drops ins.
  • Supports BN, Books-A-Million, and Baker & Taylor national account reps.
  • Creates and sends daily, weekly POS reports for our distribution brands/accounts.
  • Liaises with client services teams to ensure sell-in materials are available for sales calls.
  • Backlist and brand sales analysis as required.
  • Provides administrative support to VP, Sales including sales reporting on a routine basis.

Hiring Salary Range: $23.61 - $29.00/hr. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to:  the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Additional Information

Perks/Benefits:

  • A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
    • 10 vacation days & 12 sick days accrued annually and 3 personal days
    • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
  • Encouraged continued education with our tuition reimbursement program
  • Financial and in-kind opportunities to engage with non-profits in your community
    • Company match program for United Way donations
    • Volunteer opportunities and in-kind drives for non-profits throughout the year
  • Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

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CEO of Ingram Content Group
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Shawn Morin
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Average salary estimate

$54638 / YEARLY (est.)
min
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$49144K
$60132K

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What You Should Know About Sales & Support Representative, Ingram Content Group

Ingram Content Group (ICG) is looking for a passionate Sales & Support Representative to join our vibrant sales team in the heart of New York City! If you have a love for books and enjoy working collaboratively in a fast-paced environment, this could be the perfect opportunity for you. In this role, you will provide essential sales support to the Publishers Group West and crossbrand National Accounts Sales team, assisting with everything from preparing sales presentations for new titles to analyzing sales data. Your efforts will directly impact the way we help notable publishers connect with readers worldwide. You will play a key role in tasks such as assembling sales packets, creating monthly title lists, and generating POS reports. The ideal candidate will bring a positive attitude and a keen attention to detail, all while working alongside a dynamic team that is dedicated to pushing the publishing industry forward. Plus, you will enjoy benefits that include competitive compensation, health plans, generous vacation days, and opportunities for community engagement. If you’re excited about contributing to a thriving and ever-evolving publishing organization, we can’t wait to hear from you!

Frequently Asked Questions (FAQs) for Sales & Support Representative Role at Ingram Content Group
What are the primary responsibilities of a Sales & Support Representative at Ingram Content Group?

As a Sales & Support Representative at Ingram Content Group, your main responsibilities will include preparing materials for sales calls, creating sales packets, analyzing backlist and brand sales, generating daily and weekly POS reports, and providing administrative support to the VP of Sales. You'll also liaise with client service teams to ensure all necessary sales materials are ready.

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What qualifications are required to become a Sales & Support Representative at Ingram Content Group?

To qualify for the Sales & Support Representative position at Ingram Content Group, candidates should possess at least a High School Diploma or GED along with 2 years of sales or customer service experience, or a Bachelor’s Degree with 1 year of relevant experience. Familiarity with MS Office, especially Excel, is highly desirable.

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What skills are helpful for a Sales & Support Representative at Ingram Content Group?

Key skills for a Sales & Support Representative at Ingram Content Group include strong attention to detail, exceptional organizational abilities, and a flexible mindset to adjust to a diverse range of tasks. While familiarity with the publishing industry and Excel functionalities such as v-lookups and pivot tables is preferred, your enthusiasm for books and sales will play a critical role in your success.

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What opportunities for growth exist for a Sales & Support Representative at Ingram Content Group?

Ingram Content Group offers numerous opportunities for growth. As you gain experience and demonstrate your skills, you may find pathways to advance into higher sales roles, account management, or specialized positions within the organization. The company also supports ongoing education through its tuition reimbursement program.

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What benefits does Ingram Content Group offer to Sales & Support Representatives?

Ingram Content Group provides a comprehensive benefits package that includes competitive compensation, medical, vision, and dental insurance, generous vacation and sick leave, a 401K match, and opportunities for community engagement. They also encourage a casual dress code, making the work environment even more enjoyable.

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Common Interview Questions for Sales & Support Representative
Can you describe your experience with customer service?

Highlight specific roles where you interacted with customers, how you ensured their needs were met, and any feedback or success stories you've had. This helps interviewers see your empathy and problem-solving skills.

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How do you organize and prioritize your tasks for a busy sales day?

Share your strategies for time management, such as using lists, setting goals, or prioritizing tasks. Emphasize your ability to stay focused under pressure and meet deadlines.

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What methods do you use to analyze sales data?

Discuss any experience you have with sales reports and data analysis tools, particularly focusing on how these insights can drive decisions for future sales strategies.

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Why do you want to work for Ingram Content Group?

Express your passion for books and the publishing industry, and how you admire Ingram’s efforts to connect content with readers. Tailor your response to show understanding of their services and organizational goals.

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How comfortable are you with MS Office tools?

Be specific about which tools you use regularly, especially Excel, and cite examples of tasks you’ve accomplished with them, such as generating reports or analyzing trends.

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Describe a time when you had to adjust to a changing requirement or project.

Provide an example showcasing your flexibility and adaptability. Focus on how you approached the change and what the positive outcomes were.

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How do you support a sales team effectively?

Cover your experience in preparing materials, assisting during calls, and how you use feedback to improve support for the team continuously.

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What do you think makes for an effective sales presentation?

Talk about the importance of understanding your audience, clear messaging, and utilizing engaging materials. Relate it to any actual experience you've had with presentations.

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Can you give an example of how you resolved a conflict with a client?

Provide a specific situation, focusing on your communication skills and strategies for reaching a resolution. This illustrates your ability to handle challenging situations gracefully.

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What attracts you to the publishing industry?

Discuss your love for literature and media, and how you see the publishing industry evolving. Explain how being part of this change excites you and aligns with your career aspirations.

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DATE POSTED
December 5, 2024

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