Customer Experience Representative - VMware

Hours: 8:30am - 5:30pm ET; may vary in the future depending on region supported (i.e. may shift to a later start time if supporting clients on the West coast)Pay: $21.75 - $24.00 per hour (based on experience) + 5% annual target bonusHybrid: This role is required to be onsite at our office in Buffalo, NY, 3 days/week and can be remote 2 days/week.Why Ingram Micro? We offer world class benefits and 401K beginning on day 1 of employment, including:• Medical, Dental, and Vision• 401K Matching• Vacation Time, Sick Days, and Holiday Pay• Work Life Balance• Paid Parental Leave• Tuition Reimbursement• HSA and FSA• Life Insurance• Short and Long-Term Disability• Employee Resource Groups• Employee Referral BonusesPosition Summary:Through maximized platform utilization, our Customer Experience Representatives are focused on delivering and maximizing outcomes for aligned customers and their vendor(s) to include items such as: recruitment, training & enablement, end-customer acquisition, pipeline development, and upgrades/cross-sell initiatives utilizing platform data. As a Customer Experience Representative - VMware, you will play a key role in enabling sales for VMware. Serving as a customer/category subject matter expert, you will collaborate closely with sales teams, vendors, and customers to provide valuable insights, technical expertise, and exceptional service. Your knowledge of the customer and/or solutions category, in addition to strong communication skills, will enable you to identify customer needs, recommend solutions, and contribute to the overall growth and success of the customer/category.KEY RESPONSIBILITIESXvantage Expertise:• Drive insights and actions for reseller partners and vendors. Identifies opportunities to increase usage of the Xvantage platform for both reseller partners and vendors.Solution Enablement:• Focused on a portfolio of customers or vendors to build a full solution.• Develop a comprehensive understanding of the products and services across the GTM organization.• Stay up to date with industry trends, technological advancements, and competitive offerings to position Ingram Micro as a trusted advisor and market leader.• Develop sales collateral, presentations, and marketing materials to enable the sales team in their efforts to adopt category solutions and/or Ingram Micro value add.• Conduct training sessions to ensure a comprehensive understanding of category solutions and value add to customer.Sales Support:• Collaborate with the sales team to identify customer needs and recommend suitable solutions.• Assist in pre-sales activities, including product demonstrations, technical consultations, and proposal development to secure new business opportunities.• Customer Engagement:• Proactively engage with customers to understand their challenges, goals, and requirements.• Provide personalized recommendations and solutions to address their specific needs, fostering strong customer relationships.Customer/Vendor Relations:• Work closely with key vendors to stay informed about product updates, promotions, and marketing campaigns.• Leverage vendor partnerships to deliver the best solutions and value to customers.KNOWLEDGE AND SKILLS:• Experience in a sales or solutions role within the technology industry, preferably with a focus on platform products or services is preferred.• Good communication and presentation skills.• Self-motivated and proactive with a strong sense of ownership and accountability.• Customer-centric mindset with a passion for delivering exceptional service and building strong customer relationships.• Ability to be a team player and to collaborate with cross-functional teams and vendors.• Adaptability to work in a fast-paced, dynamic environment and handle multiple priorities simultaneously.EDUCATION:• High School Diploma or equivalent required; College degree preferred.• Minimum of 2 years' relevant sales experience.