Social Media & Content Manager

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Social Media & Content Manager

Application Deadline: 2 May 2025

Department: Marketing

Employment Type: Full Time

Location: Remote, USA

Description

YOUR OPPORTUNITY

We are seeking a highly skilled and creative Global Social Media Manager to drive our global social media strategy and create engaging content, with a strong focus on video. In this role, you will oversee both organic and paid social media strategies, ensuring alignment with our brand’s goals and target audiences worldwide. Reporting to Sr. Director of Demand, you’ll coordinate all aspects of our social media campaigns, from scheduling, testing, and getting approvals to curating and editing content and tracking performance. You will be responsible for content creation, optimizing performance across global platforms, and growing our online community. This role is ideal for someone who is passionate about social media, content creation, and driving global engagement through innovative strategies.

WHO WE ARE

At InMoment, we #OwnTheMomentsThatMatter. We believe every moment offers a new opportunity to make an impact. In every interaction, whether it is personal or professional, we are intentional and we take deliberate action to make the lives of our families, teammates, clients, and community better. As you join InMoment you join an industry-leading company who is dedicated to improving experiences and helping businesses take actions through an integrated CX approach:

Integrating the voice of the customer wherever they are in their journey (taking surveys, on social media or leaving reviews, calling the contact center).
Integrating an AI powered approach to eliminating data silos and leveraging intelligence.
Integrating CX technology to prioritize action and inform business decisions—through self-serve or strategic advisors.

Ultimately, we are the best at helping our clients achieve better business results and Experience Improvement (XI) with the best-in-class CX analytics & action solutions.

WHO YOU ARE

You have 2+ years of hands-on experience managing social media for a brand or agency, with a strong grasp of both organic and paid strategies
You’re skilled in video creation and editing, and you know how to tell a story through compelling, platform-specific content
You’re fluent in major social platforms (LinkedIn, Instagram, Facebook, TikTok, etc.) and comfortable using tools like Facebook Ads Manager, Google Analytics, and Instagram Insights
You understand what it takes to drive business results through social media—you’ve used the channels, tools, and best practices to do just that
You have excellent written and verbal communication skills, with a sharp eye for crafting content that resonates with a global audience
You thrive in fast-paced environments, managing multiple projects and shifting priorities with ease
You’re proactive and solution-oriented—able to spot opportunities or risks, and communicate them clearly to teammates and leadership
You have a working knowledge of web, search, and social analytics tools, and bonus points if you’ve worked with LinkedIn Analytics, Facebook Insights, or Google Analytics

WHAT YOU’LL DO

Develop and implement global social media strategies for both organic and paid campaigns across multiple platforms (Facebook, Instagram, LinkedIn, TikTok, etc.).
Create, curate, and manage engaging content, with a strong focus on video production and storytelling.
Develop and implement content planning, production publishing, and community management for all social platforms
Monitor, analyze, and report on social media performance and campaign effectiveness, using data to continuously optimize strategies.
Collaborate with cross-functional teams (marketing, design, product) to ensure consistency and relevance across global channels.
Engage with the online community by responding to comments, messages, and participating in relevant conversations to foster brand loyalty.
Stay up-to-date on the latest social media trends, tools, and best practices to ensure cutting-edge strategies.
Communicates monthly production plans and content calendars to internal stakeholders.

WHAT YOU'LL GAIN

Autonomy - We trust our employees and offer an extremely flexible work schedule
Automatic day off for your birthday, we want to celebrate you and the moments that matter
Unlimited PTO - We encourage all employees to recharge!
Medical with HSA (which includes generous employer match & contribution) and FSA options
Dental and vision insurance
401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance
Generous Parental leave program
Legal, ID theft, and employer-paid disability and life insurance
Access to wellbeing initiatives and offerings such as our Employee Assistance Program which includes counseling sessions, phone, and online support on matters such as Family, Health, Money, and Work for you and your family members.
Fun, innovative, collaborative, supportive working environment
Inclusion and Diversity teams - Women of InMoment and InMovement
Employee rewards and referral programs with generous payouts

At InMoment, inclusion, and diversity are at the core of who we are. InMoment prides itself on an inclusive culture that promotes, encourages, and supports the diverse voices of our employees and clients. We strive to create workplaces that reflect the communities we serve and believe that different perspectives, interests, and backgrounds foster a stronger and more creative work environment.

Average salary estimate

$70000 / YEARLY (est.)

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$60000K

$80000K

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What You Should Know About Social Media & Content Manager, InMoment

At InMoment, we are excited to invite applications for the position of Social Media & Content Manager. This is a fantastic opportunity for someone with a flair for creativity and a passion for connecting with audiences worldwide through engaging social content. As a Social Media & Content Manager, you will spearhead our global social media strategy, focusing particularly on crafting compelling video content that captures the essence of our brand. You’ll dive into both organic and paid social media campaigns, ensuring that each piece aligns with our overarching business goals. Reporting to the Sr. Director of Demand, your role includes everything from scheduling and content curation to performance tracking and community engagement. If you thrive in fast-paced environments and enjoy balancing a variety of projects, this position is for you! You’ll collaborate closely with teams across marketing and product to create meaningful connections with our global audience while staying at the forefront of digital trends. At InMoment, we prioritize our employees’ well-being both in and out of the workplace and provide ample opportunities for personal and professional growth. Join us in celebrating each moment that matters, and let’s make an impact together!

Frequently Asked Questions (FAQs) for Social Media & Content Manager Role at InMoment

What are the primary responsibilities of the Social Media & Content Manager at InMoment?

The Social Media & Content Manager at InMoment is responsible for developing and implementing global social media strategies for both organic and paid campaigns. You'll create, curate, and manage engaging content—especially focused on video—all while analyzing and enhancing campaign performance based on data insights.