Social Media & Content Manager

Application Deadline: 2 May 2025

Department: Marketing

Employment Type: Full Time

Location: Remote, USA

Description

• Integrating the voice of the customer wherever they are in their journey (taking surveys, on social media or leaving reviews, calling the contact center).
• Integrating an AI powered approach to eliminating data silos and leveraging intelligence.
• Integrating CX technology to prioritize action and inform business decisions—through self-serve or strategic advisors.

• You have 2+ years of hands-on experience managing social media for a brand or agency, with a strong grasp of both organic and paid strategies
• You’re skilled in video creation and editing, and you know how to tell a story through compelling, platform-specific content
• You’re fluent in major social platforms (LinkedIn, Instagram, Facebook, TikTok, etc.) and comfortable using tools like Facebook Ads Manager, Google Analytics, and Instagram Insights
• You understand what it takes to drive business results through social media—you’ve used the channels, tools, and best practices to do just that
• You have excellent written and verbal communication skills, with a sharp eye for crafting content that resonates with a global audience
• You thrive in fast-paced environments, managing multiple projects and shifting priorities with ease
• You’re proactive and solution-oriented—able to spot opportunities or risks, and communicate them clearly to teammates and leadership
• You have a working knowledge of web, search, and social analytics tools, and bonus points if you’ve worked with LinkedIn Analytics, Facebook Insights, or Google Analytics

• Develop and implement global social media strategies for both organic and paid campaigns across multiple platforms (Facebook, Instagram, LinkedIn, TikTok, etc.).
• Create, curate, and manage engaging content, with a strong focus on video production and storytelling. 
• Develop and implement content planning, production publishing, and community management for all social platforms
• Monitor, analyze, and report on social media performance and campaign effectiveness, using data to continuously optimize strategies.
• Collaborate with cross-functional teams (marketing, design, product) to ensure consistency and relevance across global channels. 
• Engage with the online community by responding to comments, messages, and participating in relevant conversations to foster brand loyalty.
• Stay up-to-date on the latest social media trends, tools, and best practices to ensure cutting-edge strategies.
• Communicates monthly production plans and content calendars to internal stakeholders.

WHAT YOU'LL GAIN

• Autonomy - We trust our employees and offer an extremely flexible work schedule
• Automatic day off for your birthday, we want to celebrate you and the moments that matter 
• Unlimited PTO - We encourage all employees to recharge!
• Medical with HSA (which includes generous employer match & contribution) and FSA options
• Dental and vision insurance
• 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance
• Generous Parental leave program
• Legal, ID theft, and employer-paid disability and life insurance
• Access to wellbeing initiatives and offerings such as our Employee Assistance Program which includes counseling sessions, phone, and online support on matters such as Family, Health, Money, and Work for you and your family members.
• Fun, innovative, collaborative, supportive working environment
• Inclusion and Diversity teams - Women of InMoment and InMovement
• Employee rewards and referral programs with generous payouts