Sr. Customer Service Representative - Remote

Innova Solutions is immediately hiring for a Sr. Customer Service Representative.Position Type: Full Time Contract, Potential contract to hireDuration: 03 MonthsLocation: Tri State (PA, NJ, DE)/ RemoteAs a Sr. Customer Service Representative, you will responsible for:• Responds to customer inquiries by telephone, e-mail, or chat and provides resolution to non-technical issues in a prompt, professional, manner.• Contacts providers, employers, vendors, and internal business partners when necessary to resolve customer issues.• Effectively communicates solutions or requested information to the customer, considering both stated and unstated needs.• Exhibits active listening and empathetic behavior when interacting with customers. Actively builds relationships with brokers, clients, and internal business partners to promote engagement and improve the quality of future interactions.• Follows documented processes when addressing customer issues and interacting with brokers, clients, and business partners.• Follows through on all commitments within promised timeframes.• Monitors internal workflows and inboxes to respond to all requests within prescribed timeframes and takes appropriate actions to resolve work items and keep the customer informed of the outcome.The ideal candidate will have:• Bachelor's degree preferred.• Possess excellent oral and written communication skills, as well as the ability to carry out assignments with minimal guidance.• Includes proficiency with Microsoft office products including Excel, PowerPoint, and Word.• Possess a deep understanding of customer service with at least 2 years' experience in a customer-facing roleQualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.Thank you!Mayank KumarSr. Associate Recruitment(770) 255-7926Mayank.Kumar1@innovasolutions.comPAY RANGE AND BENEFITS:Pay Range*: $24-$26 per hour• Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).ABOUT INNOVA SOLUTIONS:Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.Recent Recognitions:• One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)• ClearlyRated Client Diamond Award Winner (2020)• One of the Largest Certified MBE Companies in the NMSDC Network (2022)• Advanced Tier Services partner with AWS and Gold with MSWebsite: https://www.innovasolutions.com/Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. * 1324b.The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.PDN-9cb4afdf-763c-4ef5-9304-b519e4810b10