Technical Account Manager, Measurement

As a Technical Account Manager, Measurement at INNOVID, your main responsibilities will include managing client onboarding for our measurement solutions, overseeing the implementation of client deliverables, and acting as a liaison between clients and internal teams. You will also conduct complex client meetings, identify process improvements, and provide best practices to enhance client engagement with our services.

To qualify for the Technical Account Manager, Measurement role at INNOVID, candidates should possess over three years of experience in similar technical account management or customer success roles. A background in digital advertising and familiarity with ad-tech ecosystems is highly valuable. Strong analytical and problem-solving skills, along with advanced English proficiency, are essential for effectively communicating with both technical and non-technical clients.

The Technical Account Manager, Measurement plays a crucial role in ensuring that clients successfully adopt and benefit from INNOVID's measurement solutions. By understanding client needs, managing the implementation process, and providing ongoing support, you will help optimize their advertising investment while enhancing their overall experience with our platform.

Key skills for a Technical Account Manager, Measurement include outstanding communication abilities, excellent time management, and strong analytical skills. The ability to clearly articulate complex topics to diverse audiences and foster collaborative relationships across departments are essential. Additionally, a good understanding of software development practices can enhance your effectiveness in this role.

At INNOVID, we prioritize the growth and development of our employees. New Technical Account Managers, Measurement will receive comprehensive onboarding, including training on our measurement solutions, tools, and company processes. Continuous learning is supported through various resources, ensuring that you feel confident and capable in your new role from the onset.

When answering this question, focus on specific instances where you managed client relationships, detailing the strategies you implemented to meet client expectations. Share examples of successful onboarding experiences, how you solved challenges, or any measurable improvements in client satisfaction.

Demonstrate your listening skills and analytical approach in your response. Explain how you assess client requirements through discussions, surveys, or data analysis, and how you work with internal teams to tailor solutions that meet those needs effectively.

Outline your time management strategies, such as prioritization and organization tools you use. Discuss how you balance meeting client needs with internal obligations, and provide examples of your success in handling competing demands.

Share a specific scenario that highlights your analytical skills and troubleshooting abilities. Explain how you identified the issue, the steps you took to resolve it, and the positive outcome for the client.

Mention your commitment to continuous learning, such as following relevant publications, attending conferences, or engaging in professional networks. Highlighting any specific resources or events shows your dedication to staying informed about trends that impact your role.

Discuss your approach to relationship-building, which might include regular check-ins, proactive communication, and being responsive to client feedback. Share specific examples of how you've successfully developed relationships that contributed to client satisfaction.

Explain the metrics or KPIs you consider important, such as client satisfaction scores, retention rates, or ROI from campaigns. Indicating how you gather feedback and assess outcomes will demonstrate your analytical approach and client-focused mindset.

Address your conflict resolution strategies, such as open communication with clients to manage expectations and using organization tools to track progress. Reassuring potential employers that you remain flexible and fair will be important.

Share your techniques for simplifying complex information. This might include using analogies, visual aids, or breaking down the concept into smaller, more digestible parts. Emphasize your experience in presenting technical ideas clearly.

Discuss your passion for client interaction and problem solving. Highlight that satisfying clients through successful project delivery gives you fulfillment and drives you to keep enhancing your skills within the ad-tech industry.