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Commercial Account Manager-Small Business

We are seeking a seasoned Account Manager to join our Commercial Team in a hybrid capacity which includes 1-3 days a week in the office.

The Select Specialist Commercial Account Manager will serve as a trusted advisor to small business clients, providing consultative guidance and best in class service. The role will require working directly with our specialty practices as well as producers in a high-volume environment. The role will serve as a mentor to Assistant Select Specialists.    

Your Impact:

  • Leveraging commercial P&C insurance knowledge and expertise to actively service existing accounts and develop new business opportunities for a high volume, fast-paced book of business, consisting of small, commercial clients
  • Fostering an environment of personal accountability by managing appropriate system records of service, marketing, and policy communications with clients and carriers in AMS accordingly
  • Participating in the retention of renewal business. Interacting with producers to prepare specifications, applications, underwriting data and related information in the marketing of insurance products; Ensuring the client has continuous and proper coverage and advising the client of any recommendations within a mutually established timeline
  • Reviewing current policies and providing recommendations regarding placement options. Utilizing department workflows and a network of industry contacts to determine appropriate coverage and premiums; Supporting the implementation of new lines of coverage by setting up accounts, collecting needed documentation, and reviewing plan details with Client and Carrier
  • Executing coverage analysis as needed as well as providing the client with accurate quotation for any additional coverage’s

Successful Candidate will have:

  • 3 - 5 years’ experience of Commercial Lines client management experience; Valid P&C brokers’ license, college degree preferred; Industry specific designations preferred- CISR, ARM or similar; Proficient in insurance agency management systems, AMS 360 and Work Smart preferred
  • Extensive knowledge of Commercial Lines underwriting, coverage, rate analysis/procedures; Ability to clearly articulate these products/plans to clients and underwriters, including compliance and legislative information
  • Understanding of marketplace trends and best practices to best meet client needs; Ability to collect, interpret and/or analyze complex data and information
  • Flexible, and able to work effectively under pressure, handling multiple tasks with interruptions and changing priorities

Risk Strategies is the 9th largest privately held US brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies has over 100 offices and nearly 5,000 employees across the US and Canada.

Our industry recognition includes being named a Best Places to Work in Insurance for the past five years (2018-2022) and on the Inc. 5000 list as one of America’s Fastest Growing Private Companies. We are committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues.

At Risk Strategies Company, base pay is one part of our total compensation package, which also includes a comprehensive suite of benefits, including medical, dental, vision, disability, life, and retirement savings, The total compensation for a position may also include other elements dependent on the position offered. The expected base pay range for this position is between $65,000.00 - $80,000.00. The actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job-related knowledge, skills, and experience.

Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: www.risk-strategies.com/careers.

Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies' California Job Applicant Privacy Notice.

Average salary estimate

$72500 / YEARLY (est.)
min
max
$65000K
$80000K

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What You Should Know About Commercial Account Manager-Small Business, Insbrk

Join the dynamic team at Risk Strategies as a Commercial Account Manager-Small Business in Boston, MA, and take your career to new heights! In this hybrid role, where you’ll be in the office 1-3 days a week, you'll become a trusted advisor for small business clients, guiding them with your consultative expertise and ensuring top-notch service. You’ll be working closely with our specialty practices and producers in a high-volume environment, making a real impact on our clients’ insurance experiences. As part of your role, you will mentor Assistant Select Specialists, empowering them to grow in their careers. Your primary responsibilities will include leveraging your knowledge of commercial P&C insurance to manage existing accounts while developing new business opportunities for a diverse portfolio. You'll be responsible for retaining renewal business by collaborating with producers to prepare necessary marketing information, ensuring clients have continuous and proper coverage. Your knack for analyzing current policies will help you provide insightful recommendations and execute coverage analysis as needed. Successful candidates will have at least 3–5 years of Commercial Lines client management experience, hold a valid P&C broker's license, and preferably possess industry designations such as CISR or ARM. If you're ready to thrive in a fast-paced, supportive environment—and make a meaningful contribution—Risk Strategies is the place for you.

Frequently Asked Questions (FAQs) for Commercial Account Manager-Small Business Role at Insbrk
What are the primary responsibilities of a Commercial Account Manager-Small Business at Risk Strategies?

As a Commercial Account Manager-Small Business at Risk Strategies, your main responsibilities include managing existing accounts, developing new business opportunities, and providing expert guidance on commercial P&C insurance. You'll work directly with producers and specialty practices to ensure that small business clients receive the best service possible, including retention of renewal business, policy recommendations, and coverage analysis.

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What qualifications are needed for the Commercial Account Manager-Small Business role at Risk Strategies?

To qualify for the Commercial Account Manager-Small Business position at Risk Strategies, you should have 3-5 years of experience in Commercial Lines client management, a valid P&C broker’s license, and preferably industry-specific designations such as CISR or ARM. A college degree is also preferred. An understanding of marketplace trends and the ability to analyze complex data will bolster your success in this role.

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What skills are important for success as a Commercial Account Manager-Small Business at Risk Strategies?

Success as a Commercial Account Manager-Small Business at Risk Strategies relies on strong expertise in Commercial Lines underwriting, excellent communication skills to articulate insurance products, and the ability to manage multiple tasks and priorities effectively. A proactive approach to client engagement, along with the ability to analyze data and trends, will also be vital.

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How does Risk Strategies support its Commercial Account Managers?

Risk Strategies supports its Commercial Account Managers through ongoing training and mentorship opportunities, ensuring they stay updated on industry best practices. The collaborative environment encourages sharing of knowledge and resources among team members, empowering you to deliver comprehensive consultative services to clients.

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What does the work environment look like for a Commercial Account Manager-Small Business at Risk Strategies?

The work environment at Risk Strategies for a Commercial Account Manager-Small Business is hybrid, blending in-office collaboration with remote flexibility. You'll work in a fast-paced atmosphere where personal accountability and teamwork are emphasized, fostering a culture of support and success.

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Common Interview Questions for Commercial Account Manager-Small Business
Can you describe your experience with Commercial Lines client management?

In your answer, focus on the specific responsibilities you handled, such as managing client relationships, analyzing insurance policies, and developing business opportunities. Share measurable results where possible to demonstrate your effectiveness in managing accounts.

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How do you stay updated on changes in industry regulations and trends?

Mention reading industry publications, attending webinars, and joining relevant associations. Highlight any specific resources you use to stay informed and how this knowledge helps you provide the best service to clients.

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Describe a time when you successfully retained a client. What strategies did you use?

Use the STAR method (Situation, Task, Action, Result) to frame your response. Detail the situation, your approach to addressing the client’s concerns, and the positive outcome that resulted from your efforts.

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What approach do you take to analyze complex insurance data?

Discuss your methods for collecting and interpreting data, highlighting any tools or software you use and how you translate your findings into actionable recommendations for clients.

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How do you prioritize tasks when managing multiple clients?

Explain your organizational strategies, such as using task management software or creating daily priorities based on deadlines and client needs. Provide an example of how this approach benefited your previous work.

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Can you explain a complex insurance product or policy to a client? How do you ensure they understand?

Articulate your communication style, emphasizing clarity and relatability. Illustrate your ability to break down complex concepts into easily digestible information, perhaps through analogies or visual aids.

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What motivates you to excel as a Commercial Account Manager?

Discuss intrinsic motivators such as a commitment to client satisfaction, the desire to develop professional skills, and the eagerness to contribute to your team's success. Personal anecdotes can make your answer more relatable.

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What challenges have you faced in client management, and how did you overcome them?

Share specific challenges and the strategies you employed to address them. Highlight your problem-solving abilities, emotional intelligence, and commitment to maintaining strong client relationships.

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How do you handle difficult clients or conflict situations?

Articulate your conflict resolution skills, focusing on listening, empathy, and finding common ground. Provide an example where you successfully diffused tension with a challenging client.

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What do you believe sets Risk Strategies apart from other brokerage firms?

Highlight your research on Risk Strategies, such as its values, commitment to community, and recognition as a Best Place to Work. Emphasize how these factors resonate with you and match your professional ethos.

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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 19, 2025

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