Inside Sales

Assist the sales team by generating reports, data analysis, consolidating shipment information, product allocation, order processing, and various tasks assigned by the manager.

Essential Duties and Responsibilities:

• Handle the needs of sales representatives and North American customer accounts
• Check on customer orders, prices, and process
• Handle customer issues, inquiries, and returns
• Generate and prepare weekly customer allocation reports
• Monitor shipment schedule to ensure timely delivery
• Manage and provide marketing materials for accounts
• Coordinate with other departments, such as accounting, logistics, and marketing
• Process sales credit and/or sales order adjustments
• Setup new customer addresses for shipping
• Provide weekly backorder list for planning
• Attend customer and sales weekly meetings as planned

Required Qualifications:

Years of Education

• BA/BS degree in Business Administration or equivalent

Work Experience

• 2 years of related work experience

Knowledge and Skills

• Excellent written and verbal communication skills
• Proficient in Microsoft Office, especially Excel and Access
• Ability to adapt, prioritize and multi-task in a fast pace and changing environment
• Organized and detail-oriented
• Works well individually and with cross-functional teams

Preferred Qualifications:

• Written and verbal communication skills in Mandarin

Working Conditions:

• Working in an office environment, requiring sitting for extended periods of time