Customer Service Specialist - job 2 of 3

Please only apply if you are comfortable with the following:• 5 days on-site in High Point, North Carolina• This will be a 3 month contract with possible extensions/conversion to a permanent employes• Pay Rate: $18/hr.• High school diploma or equivalent• Can be assigned any 8 hour shift between 7 AM- 8 PM CSTThe Benefits Support Advocate (Health Concierge) is directly responsible for helping meet and exceed client expectations by supporting our clients and their employees with our best-in-class HR software and services. As a Health Concierge you will answer incoming calls and chats from customers about their employer’s benefits plans, including educate and advise callers on their benefits, the system, and all related processes, process enrollment related transactions and take ownership of issues through resolution, research customer requests and follow up with customers as needed and troubleshooting issues. In addition, you will document information into a client system to track customer interactions and solutions.Job Type: ContractPay: $18.00 per hourExpected hours: 40 per weekBenefits:• 401(k)• Dental insurance• Health insurance• Vision insuranceShift:• 8 hour shiftEducation:• High school or equivalent (Required)Experience:• Call center: 2 years (Required)Ability to Commute:• High Point, NC 27265 (Required)Work Location: In person