Customer Technical Support - job 2 of 3

Duration: 3-6 month contract + extensions/ conversion to permLocation: Hybrid, Chicago, ILPay Rate: 19/hr• 40-hour work week. Must be flexible with shifts. Shifts are Monday – thru Friday. Hours vary – M-F 7am-7pm, Weekends 7am-midnight.• Weekend work required – 1- 2 weekends a month.• Shift is 9 hour day with one hour lunch and two 15 min breaks.Day to Day:This is an entry-level support position responsible for providing an amazing and memorable customer service experience with each direct interaction. This position supports both internal and external B2B customers through designated support channels such as telephone and electronic mediums. This customer-centric role will focus on a variety of operational and technical support requests related Business Customers (Only), applications, and user access needs. This position will require the excellent use of judgment and desire to drive resolutions on behalf of our customers.Qualifications:-High School Diploma required, associate or bachelor’s degree from an accredited college or university, or equivalent experience desired. A degree in Computer Science, Information Technology, Computer/Data Systems Management or a related field or discipline is preferred.-Preferred experience in a Customer Call Center environment.-It is generally desirable for a person in this position to possess professional or technical education such as HDI Support Center Analyst/ Customer Service Representative; A+, ITIL, and ability to maintain those certifications in active status.-Good typing skills with a minimum of 45 wpm required.-Strong oral and written communication skills.-Demonstrated ability to work in a team environment, with strong interpersonal skills.-Ability to work assigned/ required shifts requested by leadership to ensure organizational support needs.-Consistent performer utilizing engagement and diplomacy skills to achieve required results.-Strong multitasker with strong attention to detail. Ability to multi-task across three platforms: Calls, Chat and Tickets.Compensation:$18/hr to 19/hrExact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.