Remote - UX Design Lead

As a UX Design Lead at Insight Global, you will oversee the entire user experience strategy for digital projects. This includes leading research initiatives, user studies, and the design vision. You will collaborate closely with cross-functional teams, ensuring that each project is not only completed on time and within budget but also optimized for user experience, aligning with business goals. Your role also involves creating wireframes and prototypes, conducting usability testing, and mentoring junior team members in user-centered design practices.

To be a competitive candidate for the UX Design Lead role at Insight Global, it's essential to have over 5 years of experience in user experience design and at least one year of experience in the insurance industry. A Bachelor's degree or equivalent experience is required. Proficiency with design tools like Figma, Photoshop, and InVision is crucial, along with excellent communication skills. This role also requires a familiarity with collaborating with senior leaders and an understanding of brand guidelines.

While it’s ideal to have at least one year of experience in the insurance industry, Insight Global is open to candidates with a strong UX background from other industries as well. Experience in Product & Casualty insurance is preferred, but other insurance backgrounds may also be considered, especially if you can demonstrate your ability to adapt your skills to new challenges in a specialized market.

A UX Design Lead at Insight Global should be proficient in design tools such as Figma, Photoshop, Illustrator, and InVision. Familiarity with wireframing and prototyping software is also valuable, as it aids in developing design strategies and communicating them effectively. Knowing how to analyze and interpret data from third-party tools will also benefit your contributions to product development and enhancements.

Insight Global is committed to fostering a diverse and inclusive workplace where every employee can thrive. They emphasize the importance of creating environments where people feel comfortable bringing their authentic selves to work. The company is an equal opportunity employer, ensuring that all qualified candidates are considered for employment regardless of various characteristics. Furthermore, they provide support for applicants needing accommodations due to disabilities.

In approaching user experience design projects, I emphasize starting with thorough user research to understand the needs and pain points of the target audience. This research lays the foundation for creating user personas and customer journey maps, which inform our design decisions throughout the project. By focusing on iterative testing and feedback, I ensure that we continuously improve the user experience until it meets both user needs and business objectives effectively.

Certainly! My process for conducting usability testing typically involves preparing user scenarios and tasks for real users that mimic typical interactions with our product. I recruit participants that represent our target audience and observe them as they complete these tasks, noting where they struggle or experience confusion. Post-testing, I compile the findings and present them to stakeholders with actionable insights and recommendations for improving the user experience.

While I have experience with a range of design tools, I prefer using Figma for collaborative design work due to its real-time editing features and ease of sharing prototypes with stakeholders. Additionally, I like Sketch for its versatility in creating wireframes and InVision for its prototyping capabilities. The choice of tools often depends on the project requirements, but I always aim to select those that enhance our workflow and communication.

To ensure that design work aligns with business objectives, I always begin by having clear conversations with stakeholders to understand their goals and metrics of success. I then create design solutions that not only focus on user needs but also connect directly to those business goals. Regular check-ins and feedback sessions with stakeholders throughout the process help maintain alignment and adapt designs as needed.

One of the most challenging UX projects I worked on involved redesigning an online claims process for an insurance company. The primary challenge was simplifying complex forms while ensuring that users provided all necessary information. I learned the importance of stakeholder collaboration and iterative user feedback in identifying pain points. Ultimately, we educated users through progressive disclosure and maintained clarity, significantly reducing drop-off rates.

I view feedback as a valuable opportunity for improvement. When receiving feedback, I focus on being open and receptive, listening to the concerns raised. I prioritize understanding the rationale behind the feedback and assess how it can enhance the end user’s experience. Constructive criticism often leads to design improvements, so I actively seek it throughout my projects.

Mentoring junior designers has been one of my most rewarding experiences. I enjoy sharing knowledge about best practices and guiding them through design challenges. I typically set up regular one-on-ones to provide constructive feedback on their work and encourage them to think critically about their design choices. I also promote learning opportunities by involving them in user research, usability testing, and collaborative brainstorming sessions.

To stay updated in the UX field, I regularly attend industry conferences, read leading design blogs, and participate in online UX communities where professionals share insights and best practices. I also engage with UX case studies and explore new tools and technologies that emerge in the industry. This ongoing learning helps me to apply current trends and methodologies in my work effectively.

A successful user experience can be defined as one that meets the user’s needs while achieving the business goals seamlessly. It should be intuitive, pleasant, and provide value to the user without unnecessary friction. Success is measured not only through user satisfaction ratings and engagement metrics but also by how well the experience contributes to desired business outcomes such as conversion rates or user retention.

As a UX Design Lead, I bring a unique blend of creativity and analytical thinking. I prioritize understanding user behavior through research and utilize this data to inform design decisions comprehensively. My strong communication skills enable me to bridge gaps between technical and non-technical stakeholders effectively, ensuring everyone is aligned. I also have a proven track record of mentoring teams and fostering a collaborative, user-centered design ethos.