Job details

Assistant Program Manager (SSVF)

***Internal Deadline to apply: 10/10/2024***

Benefits:

Free Dental & Vision
19 Paid Holidays - Including 4 Mental Health Days (23 Paid Holidays in 2024!)
15 Vacation days & 10 Sick Days Annually
Retirement Plan with a match
Paid Training
10-year anniversary sabbatical
Flexible Spending Accounts
Professional Development Allowance
Paid Parental Leave benefit
Discounted Pet Insurance
Affordable Health Insurance (50% dependent coverage paid by employer)
and many more!

Company Overview

For more than 50 years, Insight Housing has provided a comprehensive range of housing, food, and support services to help those in need move from homelessness into a safe and affordable home of their own. We serve in seven counties in the bay area - Alameda, San Francisco, Contra Costa, Solano, Sacramento, San Joaquin, and Amador County. We are proud of our team members who are very dedicated to our mission of ensuring everyone in our community has a home through supportive, equitable, and sustainable housing solutions.

Program Overview

The Roads Home Program is a Supportive Services for Veterans Families program designed to serve low-income, primarily homeless Veterans and Veteran families. The program assists Veterans in exiting homelessness to permanent housing and in maintaining a permanent housing placement. Services provided by Insight Housing include street and venue-based outreach, case management, permanent housing placement, and assistance in obtaining VA and other benefits.

Position Summary

In collaboration with Program Manager (PM), the Assistant Program Manager (APM) will assist with providing oversight of the SSVF program and team members. The APM will act as lead on all CARF related trainings and requirements for the program site. The APM will provide direct supervision to the Outreach team and all SSVF housing staff. In collaboration with the PM, the APM will be responsible for all client file reviews and ongoing training of staff in addition to ensuring staff are in compliance with all aspects of the SSVF program requirements.

Essential Duties and Responsibilities

Assist the Program Manager in managing the day-to-day operations of the SSVF program.
In collaboration with the Program Manager, hire, onboard, train, supervise, evaluate, and terminate as necessary all program staff.
Ensure all trainings are completed as required by CARF and the Department of Veteran’s Affairs.
Ensure that clients receive appropriate services as required by our SSVF contracts.
Monitor and track data entry into HMIS to ensure accurate reporting.
Attend meetings and trainings facilitated by community partners and stakeholders as requested by Program Manager.
Review and audit client files monthly and prior to all program audits.
Assist with tracking statistical information in conjunction with the administrative offices.
Assist with preparation of program statistical reports to comply with government and foundation contracts.
In partnership with the Program Manager, meet with clients to help resolve grievances.
Collaborate with the Continuum of Care and the other VA providers to ensure services are delivered efficiently.
Actively participate in the Veteran By Name List efforts in collaboration with the COC and other VA providers.
Assist the PM to hire, train and evaluate all Insight Housing SSVF program staff.
Provide supervision to all staff when PM is out of office.
In partnership with the PM, create and approve staff schedules.
Monitor and approve time sheets for all direct reports
Provide direct supervision to the outreach team, and pilot project case managers (HUD-VASH, RHI, etc.).
Co-facilitate weekly program staff meetings.
Complete the Privacy and Security training and all other assigned staff trainings.
Maintain confidentiality regarding clients, personnel and other internal agency affairs.
Drive agency and/or personal vehicle for agency business purposes and to various program sites.
Attend and participate in all assigned program and external meetings.
Ensure that all staff work within the framework of the Insight Housing Code of Conduct.
Be responsible to other staff, clients, Insight Housing and its stakeholders, both for your actions and your decisions not to act.
Drive own or agency vehicle to various sites as required; documenting and reporting mileage according to agency procedures, so that services can be provided in a timely manner; comply with agency driving policy at all times.
Participate in promoting a safe, healthy, and clean working environment consistent with agency’s health and safety practices.
Attend and participate in all meetings and trainings as assigned.
Complete and submit timesheets in a timely and accurate manner.
Work within the framework of Insight Housing’s Code of Conduct.
Perform other tasks as assigned.

Qualifications, Skills, and Abilities

Bachelor’s degree in Social Services or related field preferred.
Ability to complete CPR/First Aid Training.
At least 2 years’ direct experience providing services to Veterans or individuals experiencing homelessness, mental health, substance abuse or other social issues. Translatable military experience, relevant internship and volunteer experience, and strong administrative experience will be considered.
Prior experience with staff supervision and program management a plus. Strong leadership experience in other fields will be considered.
Commitment to serving individuals experiencing homelessness. Understanding of and sensitivity to issues related to homeless, low income, mentally disabled, and chemically dependent persons.
Lived or Veterans experience strongly preferred.
Must be proficient in use of computer and Microsoft office suite (Work, excel, outlook and TEAMS). Experience with Homeless Management Information System (HMIS) a plus.
Ability to interact in a supportive and professional manner with staff and clients of diverse cultural and economic backgrounds.
Ability to provide good customer service. Communicate effectively and maintain a calm demeanor in stressful situations.
Capable of working independently and as part of a team.
Excellent written and oral communication skills.
Excellent interpersonal and crisis intervention skills with a can do and flexible attitude. Ability to work well under high pressure.
Ability to maintain professional conduct, attitude, and appearance at all times.

Special Requirements

This position requires frequent driving. A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies.
Must be able to receive and maintain criminal and credit records clearance.

Physical Requirements

Regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms.
Frequently required to stand, walk, sit, climb stairs, talk, hear, and see clearly.
May be occasionally required to stoop, kneel, or crouch.
May be required to lift or move up to 50 lbs.

We are extremely proud of our diverse team and welcome all qualified applicants regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Compensation Range: $68,000-$74,000 DOEE

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FUNDING

Nonprofit

DEPARTMENTS

Program and Project Management

SENIORITY LEVEL REQUIREMENT

Mid-Level

TEAM SIZE

51-200

LOCATION

Hybrid, based in Berkeley, CA

EMPLOYMENT TYPE

Full-time, on-site

DATE POSTED

October 11, 2024

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