Resident Advocate (Full-Time/Day Shift- Sat-Weds)

• Provide excellent care and supervision to clients.
• Establish and maintain clear and effective communications with clients, ensure that their needs are met. Practice active and empathetic listening.
• Provide emotional support and counseling to clients. Provide information and referral to various resources as needed.
• Provide crisis intervention and advocate on behalf of clients as needed.
• Administer medications in compliance with CCL’s Title 22 regulations.
• Facilitate at least one client group or outing per week.
• Educate client on program and facility rules and procedures clearly. Ensure clients are following these rules and procedures in a consistent manner.
• Assist clients with and enable them to manage activities of daily living including proper bathing and hygiene practices, maintaining room cleanliness, and completing various chores.
• Perform various household tasks including cooking, cleaning, washing dishes, sweeping and mopping.
• Keep kitchen and pantry clean, organized, and sanitary at all times; perform regular deep cleaning as needed.
• Ensure compliance with all CCL regulations.
• Work with Berkeley Mental Health and other service providers, as needed.
• Participate in promoting a safe, healthy and clean working environment at all times consistent with agency’s health and safety practices. 
• Comply with all daily and weekly tasks related to pest management within the facility and general facility sanitation.
• Familiarize with and follow all established RSR rules and procedures.
• Follow shift guidelines in Task Breakdown.
• Complete and file all paperwork in an accurate and timely manner.
• Review and update staff log and client communication log each shift and in accordance to established procedures.
• Provide accurate, timely, and complete transfer of program and client information to other staff as they begin their shift. 
• Respond to emergency crisis accessing emergency responders, as required;
• Participate in program planning and policy development for all clients.
• Attend and participate in all assigned program and external meetings.
• Complete the Privacy and Security training and all other assigned staff trainings.
• Maintain confidentiality regarding clients, personnel and other internal agency affairs.
• Participate in promoting a safe, healthy, and clean working environment consistent with agency’s health and safety practices.
• Attend and participate in all meetings and trainings as assigned. 
• Complete and submit timesheets in a timely and accurate manner.   
• Work within the framework of Insight Housing’s Code of Conduct. 
• Perform other tasks as assigned. 

• High school preferred
• Ability to complete CPR/First Aid Training.
• Prior direct support experience with individuals experiencing homelessness, mental health, substance abuse or other social issues highly preferred. Lived experience will be valuable. Prior Customer service experience in any industry will be considered.   
• Commitment to serving individuals experiencing homelessness, alcohol and drug dependency, and other mental health issues and to trauma-informed approach to care of individuals. 
• Lived experience strongly preferred. 
• Knowledge of computer and Microsoft office suite (Word, excel, outlook and TEAMS). Experience with Homeless Management Information System (HMIS) a plus.
• Ability to interact in a supportive and professional manner with staff and clients of diverse cultural and economic backgrounds. 
• Ability to provide good customer service. Communicate effectively and maintain a calm demeanor in stressful situations.
• Capable of working independently and as part of a team.
• Good verbal and written communication skills a plus.
• Good interpersonal and crisis intervention skills with a can do and flexible attitude. Ability to work well under high pressure. 
• Ability to work with minimal supervision, multitask, maintain confidentiality and appropriate professional boundaries, and meet deadlines. 
• Ability to maintain professional conduct, attitude, and appearance at all times.

Special Requirements 

• Must be able to receive and maintain criminal records clearance.
• Must be able to obtain TB clearance.
• Must be able to obtain Health Screen clearance.
• Must be able to obtain DOJ clearance through LiveScan.

• Regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms.  
• Frequently required to stand, walk, sit, climb stairs, talk, hear, and see clearly.  
• May be occasionally required to stoop, kneel, or crouch.  
• May be required to lift or move up to 50 lbs.