Instructional Designer

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest organizations trust Dynatrace®️ to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences

The Dynatrace Instructional Design Team is responsible for the planning, design, creation, and management of Dynatrace platform education and enablement materials.

The Instructional Designer’s focus is on the creation of high-quality learning assets, online courses, guided learning paths, and assessments that serve Dynatrace customers, partners, and employees from getting started with Dynatrace and on to professional certification.

Dynatrace University Instructional Designers need to gain an in-depth understanding of the Dynatrace platform, 3rd party software, and industry technology to manage the logistics and development of learning assets.

Primary Roles/Responsibilities:

• Design and develop principles and standards using sound instructional design for establishing repeatable, quality learning solutions.
• Be a mentor to internal enablement program managers and instructors on best practices in instructional design and enablement solutions.
• Plan and execute instructional design strategies programs such as OnDemand courses and instructor led training.
• Identify knowledge gaps and determine learning materials needed to enable learners.
• Develops relationships with Dynatrace platform experts to gather course requirements, develop course content, and solicit feedback.
• Develops and designs innovative learning solutions for the Dynatrace platform and related technologies.
• Creates and maintains learning activities and exercises in the forms of labs, guides, and knowledge checks.
• Creates and maintains assessments tied to learning outcomes for professional level, information technology certification exams.
• Produce high-quality course materials using editing and multimedia development tools.
• Create storyboards that include audio scripts for video content.
• Develop an in-depth understanding of and ability to use the Dynatrace platform and keep pace with enhancements to enable course updates and continuously improve existing learning programs.
• Implement quality assurance for all learning development and assets.
• Analyze customer feedback and satisfaction metrics to refine learning materials.

Required Qualifications

• Preferred minimum of 5 years of experience with e-learning, blended learning, and Web-based courseware development in the information technology industry

Preferred Qualifications

• Advanced knowledge of instructional design, curriculum development, and adult learning theory.
• Knowledge of IT concepts, components, and technologies related to client-server and distributed application architectures, web and mobile applications, and the software application delivery chain.
• Ability to gather and assimilate technical information and translate it into learning for all user levels and types with well-defined learning objectives.
• Experience building learning paths to assist learners in achieving certification.
• Experience writing assessments tied to learning outcomes for professional level, information technology certification exams.
• Experience with e-learning, graphics, and audio development tools, such as Camtasia Studio, SnagIt, Adobe Illustrator, WavePad.
• Experience using Microsoft Word, Excel, and PowerPoint to develop training materials.
• Experience working with cloud-based Learning Management Systems (LMS) and video content delivery systems such as Screencast.
• Experience with asset management, version control, and ticketing in a work management system, such as Jira.
• Experience with piloting and testing ILT and self-paced courseware.
• Strong project management skills needing minimal supervision.
• Ability to troubleshoot and problem solve on your own yet knowing when to ask for assistance.
• Ability to work on multiple projects simultaneously and shift focus to different projects on an as needed basis.
• Bachelor’s degree in technology, education, or related field preferred.
• Excellent interpersonal skills with a strong customer service orientation.
• Excellent oral and written communication skills.

This role can work remotely within the United States

• 
  DOE, annual salary XX plus Health, Dental, Life, STD, LTD, 401k, PTO. Total compensation may vary depending on candidate experience, education and location.

• All your information will be kept confidential according to EEO guidelines.

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.