Technical Content Manager

We are a market leading education technology company on the lookout for an experienced, articulate, and passionate individual to manage and maintain our technical / non-functional tender response library. You will possess a strong technical background, exceptional writing and content management skills, and the ability to drive content strategy within a technical context.

You will need to be ever-curious and able to understand and create content for topics in areas such as SaaS, security, compliance, architecture, APIs, privacy, and accessibility. You will be responsible for identifying content decay and updating and adding changes to content as we mature our backend architecture and enterprise. Working in collaboration with a number of different teams such as sales, engineering, and the global bid team, you will play an essential content management role, acting as technical advisor and content strategist, thoughtfully able to consider our needs and relay information in the most succinct and accurate ways possible.

• Creating high-quality technical content for bids and tenders, whitepapers, industry questionnaires, assessments, and technical proposals
• Working closely with subject matter experts to gather technical details and transform them into accessible, audience-appropriate content
• Crafting clear, concise, and compelling responses to RFPs that address prospects’ needs and showcase our organization's strengths
• Researching, verifying, and testing technical concepts and functionality to ensure the messaging is accurate
• Maintaining a large content library that houses gold standard, up-to-date, reusable, and accessible technical and non-functional (e.g. performance, security, reliability, scalability, usability, and accessibility) proposal content
• Owning content review cycles and managing input from various stakeholders to ensure all content is accurate, clear, coherent, and compliant with internal guidelines
• Ensuring consistency in messaging and branding throughout all content
• Working independently in an at-home/in office setting while contributing to a diverse, highly collaborative global team that values innovation, creativity, and quality
• Staying informed about emerging technologies and industry trends, integrating relevant insights into technical content strategies
• Participating in other projects and contribute ideas as we continuously improve and innovate

• Expertise and/or experience in SaaS applications, back-end cloud architecture, and related fields such as security, privacy, compliance, scalability, and accessibility
• Exceptional writing and editing skills, with the ability to convey complex technical information in a clear and concise manner
• Familiarity with technical documentation tools and platforms
• Expertise in a technical field such as computer science, engineering, or a related discipline
• Business- or native-level English proficiency. (TOEFL/BULAT or other certification a plus)
• Bachelor’s/ College degree or other comparable certification
• Minimum 3-6 years’ experience in technical writing or a related role
• Strong project management skills, with the ability to manage multiple technical content projects simultaneously
• Ability to get hands-on in the technical details and test, confirm, and verify technical information for yourself
• Nice to have: familiarity with AWS, Javascript, APIs, JSON, encryption 

• A fun, friendly, and helpful company culture
• Competitive compensation
• Restricted Stock Unit Program
• Private Medicover healthcare + cafeteria plan/SZEP card
• Employee Stock Purchase Program
• Wellness motivation through PandaFit
• An extra week off for the whole company every year
• Employee recognition program through Motivosity
• Goal-setting, proactive reviews, and internal training
• Employee assistance program

We’ve always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger.

All Instructure employees are required to successfully pass a background check upon being hired.