Job details

Insurance Lead, North America

Build something new with a world-class team.

At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?

Within the Verticals team, part of Global Sales, the Industry team is structured by Industry sectors – Financial Services, Insurance and Healthcare.

The Insurance Industry Lead - NA’s mission is to accelerate the customer journey to Experience as a Service by:

Holding peer-level relationships with C-Level executives in the targeted vertical;
Prioritizing critical customer outcomes with industry-wide relevance and Genesys bookings impact;
Partnering with Industry Architects to design a solution: commercial, financial & technical;
Building the value case for that solution and driving customer alignment;
Designing proof of concepts and sales conversions with Account Executives & extended teams;
Capturing, packaging and sharing thought leadership;
Recommending & advocating for product & ecosystem development to support engagements; and
Working as part of OneGenesys to drive findings & opportunities into the company.
The successful Industry Lead will naturally become a focal point for driving Industry-specific value across the company, led by customer advocacy, and will proactively interlock with those teams.

Key Responsibilities:

Maintaining a pipeline of pursuits, qualifying opportunities, and forecasting bookings in alignment with AEs
“Showing up differently” with customers. Engaging in peer-level discussions about their business outcomes and their deliverables in the language of their industry
Translating customer-specific business challenges to industry context, competitive business advantage, and broader Genesys opportunity
Proactively developing points of view, brainstorming potential engagements & and developing insertion plans for targeted accounts in partnership with Account Executives and PODs.
Positioning and executing engagements that prove in value of Genesys solutions.
Articulating and customizing global best practices, industry trends & benchmarks to deliver strategic presentations, advice, and influence. Scale that knowledge through Genesys & Genesys partners:
- Maintain updated points of view on industry trends and opportunities
- Sales enablement artifacts to scale down market, different geographies, etc.
- Bring Voice of the customer as valid feedback for all functions: account team, product development, strategy, etc.
Becoming an industry focal point for the company via informal guidance, thought leadership presentations, product demos, business workshops, and strategic discussions to drive awareness and adoption of solutions
Maintaining industry expertise to support these peer-to-peer relationships with customer leadership & decision-makers including a vision for “the art of the possible” along with the Experience as a Service journey
Being influential in industry-specific forums/trade-shows/institutions to gain industry recognition & credibility

Required Qualifications

10+ years of relevant experience as a consultative seller and/or direct practitioner with demonstrated expertise in the Insurance Vertical.
Participation in relevant industry associations is a strong positive.
Experience building and retaining strong customer relationships, with proven CXO engagement skills
Passion for creating holistic solutions to unstructured business problems, including technology, operational, financial, and commercial architecture elements
Proven track record of earning cross-functional support for those solutions with strong storylines, targeted influence plans, and quantified business cases
Foresight and creativity to envision “art of the possible” implications by integrating a diverse portfolio of perspectives, data, and inferences.
Understanding of diverse technology landscape, process/technology integration issues, customer design management, and/or service design thinking. Awareness of Genesys technologies, especially emerging solutions (e.g., Digital, AI), strongly preferred
Executive presence demonstrated by excellent and energetic public speaking skills across scenarios (e.g., customer 1-on-1, 1-to-Many Events, executive briefings, etc.).
Broad business acumen that “connects the dots” for the customer & Genesys. For example sales intuition, channel implications, marketing opportunities, etc.
Positive, Motivated, Self-starter with a can-do attitude & strong sense of ownership over their engagements. Willingness to do the heavy lifting to get to a better result more quickly. Enthusiastic collaborator.
Fluent in English, proficiency in Spanish or French an added advantage

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$110,500.00 - $229,500.00

Benefits:

Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments

More details about our company benefits can be found at the following link:

https://mygenesysbenefits.com

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit

www.genesys.com

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the

Reasonable Accommodations Form

for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.

This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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By Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on...

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FUNDING

Private

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE

5001-10000

LOCATION

Hybrid, based in Menlo Park, CA

DATE POSTED