Inside Sales Manager

We value individuals with a competitive spirit and a relentless drive to succeed in the highest echelons of the industry. Our ideal candidate and teammate thrives in a fast-paced environment, consistently seeking opportunities to outperform competitors and achieve top-tier results, while never hesitating to ask for help when needed. At IPS, we compete in the Major leagues, where innovation, curiosity, and adaptability are crucial to our sales approach. We seek teammates who combine strong technical acumen with a deep understanding of our customers, disciplined execution, and strategic thinking. Time management, effective communication, and a 'buyer first' mindset are essential. We encourage our team members to continuously seek knowledge, ask probing questions, and challenge conventional thinking to uncover innovative solutions that set us apart from the competition.

Responsibilities & Expectations: 

Integrated Power Services (IPS) is seeking a skilled and dedicated Inside Sales Manager.  As an Inside Sales Manager for IPS you will work with the Distribution Team to increase sales and customer service.

• Provide customer service for timely and cost-effective completion of all Distribution-related functions in support of the IPS outside sales organization and our OEM partners. This includes but is not limited to:
  • Processing customer inquiries
  • Providing quotations
  • Entering orders
  • Processing orders
  • Selection and procurement of motors from suppliers
  • Investigation and resolution of customer issues
  • Supplier management
• Act as a technical resource to address and resolve inquiries and problems with assistance from engineering and OEM partners
• Provide client and sales correspondence:
  • Tracking of shipments
  • Processing orders and credits
  • Assist with inventory management
• Interpret and ensure compliance with operating policies and procedures
• Utilize Continuous Improvement Process Solution tools and processes
• Establish and maintain relationships with external suppliers
• Maintain detailed notes in order files
• Provide estimates from proposals provided by sales, engineers, or operations
• Research and communicate with IPS vendors on parts and part delivery
• Assist in achieving financial targets set out by the Annual Operating Plan (AOP)
• Develop and present quotations and technical and commercial proposals to customers
• Review customer purchase orders for accuracy and compliance with quotations
• Help mediate critical issues with customers
• Ensure that all customer requirements, such as inspections, data collection, and delivery of materials, are met
• Lead the effort to improve key customer-facing metrics: (time to quote, approval to ship, and ship to invoice) as well as key IPS metrics: (margin performance vs. work plans, labor utilization, direct and indirect costs)

Qualifications and Competencies: 

• High school diploma required
• Sharp analytical thinking and reasoning abilities
• Strong proficiency in the use of Microsoft Office suite as well as Adobe Acrobat
• Ability to analyze and interpret data and take appropriate action
• Excellent time management
• Ability to communicate technical data in a clear and concise manner
• Must exhibit excellent written and verbal skills
• Technical background with electrical and/or mechanical products is a plus
• 3 or more years of customer service or inside sales experience in an industrial environment or equivalent education preferred
• Excellent interpersonal skills, including the ability to build rapport with current and potential customers and suppliers
• Critical attention to detail

You’ll thrive at IPS if you…

• Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
• Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
• Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
• Have an entrepreneurial spirit. You’re proactive, innovative, and thrive in a fast-paced environment.
• Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
• Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.

Who We Are:  

At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations.

When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

Benefits:  

•        Paid Time Off (PTO)
•        401k Employer Match
•        Bonus Incentives 
•        Tuition Reimbursement Program 
•        Medical, Dental and Vision plans
•        Employee Assistance Program (EAP) 
•        And more!

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.

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