Technical Solutions Manager (Pre & Post Sales)

Technical Solutions Manager (Pre & Post Sales)

New York

Technical Solutions/Full-Time/Hybrid

Our mission:

Every 7 seconds a worker is injured. The human and economic cost of workplace injuries around the world is $250 billion per year. At Intenseye, we believe that the health and safety of workers is non-negotiable.

Intenseye is a truly disruptive employee health and safety (EHS) SaaS platform powered by cutting-edge AI. Using existing cameras, Intenseye’s AI empowers EHS leaders at Global Enterprises to “see the unseen” hazards and take corrective actions through 24/7 real-time leading indicator data flow. Currently, Intenseye AI protects 100,000+ employees in 25+ countries.

Join Intenseye on the Journey to Zero!

We're looking to expand to join our growing Technical Solutions team. In this role, you will be responsible for leading and developing our technical pre-sales and post-sales solutioning across our global enterprise customers.. You will be responsible for overseeing the development, implementation, and delivery of intenseye’s platform that meet our customers' complex technical needs.

Intenseye is a disruptive company in a new category solving major Health & Safety issues for our customers. We have a proven product and market fit and are already closing and onboarding enterprise customers. 

Now is an incredibly exciting time to join our growing Solution Engineering team!

Role:

• Own technical delivery across the entire customer lifecycle from pre-sales to implementation to full platform adoption.
• Drive continuous improvement in solution engineering processes, methodologies, and tools.
• Work closely with customers to understand their pain points, and business objectives, and translate them into effective solution strategies.
• Lead the design and development of comprehensive technical solutions that address customer challenges and align with our product offerings.
• Ensure the successful delivery of solutions, overseeing project scoping, resource allocation, timelines, and quality assurance.
• Act as a trusted advisor to key customers, providing technical expertise, understanding their business needs, and presenting solutions effectively.
• Partner with the Sales team in pre-sales activities, including solution presentations, demonstrations, and proposal development.
• Maintain strong relationships with existing customers, driving customer satisfaction, retention, and identifying opportunities for upselling or cross-selling.
• Partner with Product Development teams to provide customer insights, feedback, and recommendations for product enhancements or new features.
• Work closely with Customer Success teams to ensure smooth handoff of solutions and provide ongoing support when needed.
• Stay abreast of industry trends, emerging technologies, and competitive landscape in the solutions engineering domain.
• Utilize market insights to identify new business opportunities and provide strategic recommendations to senior leadership.

Sound like you?

• Circa 5 years of experience in solutions engineering or solutions architecture, technical pre-sales / post-sales or a similar technical customer-facing role within SaaS, Cloud, or Enterprise Software with a modern, sales led recurring revenue GTM motion
• Experience in pre-sales with exposure to post-sales implementations
• Experience in complex platform-based SaaS solutions 
• Rapidly scaled a company and know how to build foundational systems, processes, and teams.
• Understanding & experience of scaling disruptive Series A+ startup(s) through hyper-growth. phase and beyond (startup & scaleUp with AI, ML, Cloud sales experience highly beneficial)
• Experience with some of the following: Cloud / On Prem (GCP, AWS, Azure), Enterprise Architecture, Cybersecurity / Data Privacy, Application Security, Networking, AI, Computer vision, LLMs, IoT, Industrial Control Systems, Smart Devices / HTTP, MQTT, API Integrations
• Vertical knowledge across some of the following: Manufacturing, Supply Chain, Automotive, Industry, Retail, IoT would be beneficial 
• Exceptional communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences
• Deep understanding of enterprise software solutions, cloud technologies, and software development lifecycles
• Ability to thrive in a very fast paced autonomous environment
• Relish in data rigour and hygiene around metrics and embrace a data driven strategy
• Bachelor's in Engineering, Computer Science, or a related technical field
• Strong communication and relationship building skills, including the ability to build trusted partner relationships with our internal stakeholders
• Play a key role to foster, align and further build out the team culture
• Located in NYC - Ability to work from home + work from our office (x3 days per week in the office - Nomad Tower, 1250, Broadway NYC)

What we offer?

• Hybrid Work - Remote + NYC office (1250 Broadway)
• Employee Stock Option Package
• Comprehensive Family Medical Insurance, Dental & Vision 
• 401(k) via Guideline
• Life Insurance 
• Parental Leave
• Annual Learning & Development Stipend 
• x30 days vacation + public holidays
• Play a key role in growth of the company
• Saving lives and changing the industry with AI-powered health and safety!

Hiring Process

• Zoom meeting with our VP, People (45 mins)
• Zoom meeting with our Head of Technical Solutions (45 mins)
• Take Home Task
• Onsite meeting at NYC office with our Leadership Team (90 mins)
• Meeting with Head of TSM & CEO
• Reference + Background Checks

Equal Employment Opportunity statement (EEO)

Intenseye is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, physical or mental disability, sexual orientation, gender identity, medical condition, pregnancy, veteran status, genetic information or any other classification protected by state or federal law.