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Intensive Home Care Outreach Coordination Trainer and Quality Assurance image - Rise Careers
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Intensive Home Care Outreach Coordination Trainer and Quality Assurance

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!
Job Description
A bit more about this role:
At Devoted we provide excellent clinical care to our members through a unique and collaborative approach. As a Clinical Trainer, you will be a significant contributor to the development and facilitation of training programs for our clinical team members during the onboarding and the continuum of professional development. Our mission is; to develop Education and Training centers of Excellence and ensure cohesive education and training across all Devoted Medical employee roles that will propel the organization to and through growth. The Clinical Trainer will collaborate with the Clinical Education Team to develop a deep understanding of our clinical service lines and their educational and training needs. You will create a positive learning climate so learners are engaged and motivated to seek clarity, enhance their abilities, perform new tasks and apply knowledge. As the Clinical team grows, the Clinical Education Team will support leaders and trainers in developing scalable training and continuing education opportunities for all team members of Devoted Medical.
Responsibilities Will Include:
  • Work with new Devoted employees on the clinical team to introduce Devoted Medical’s internal systems, services, and team culture
  • A significant portion of the role requires facilitation of instructor led training - virtually and in a hybrid model - across a wide range of topics
  • Incorporation of adult learning principles/methodologies into training delivery
  • Incorporation of blended learning principles (e.g. activities, case studies, analogies, role playing, mock scenarios) into training delivery
  • Partner to design and implement blended learning solutions for new hire training and on-going development of continuing clinical education for Devoted Medical
  • Successfully incorporate education delivery across multiple clinical roles and skill sets for all learners.
  • Ensure knowledge and training resources are current and accurate
  • Align with Clinical Subject Matter Experts to develop relevant content for Clinical teams
  • Assist in developing continuing clinical education training for clinical specializations within Devoted Medical
  • Use effective training methods to ensure employees have a good understanding of competencies and can demonstrate the proper knowledge, skills and abilities
  • Collaborator within the Clinical Education Team to determine metrics of success (KPIs) of training implementation
Attributes to success:
  • You’re a natural teacher. You have the patience to walk people through learning new technology, and the heart to really care that they’re on the path to success
  • You are comfortable with processes involving software and how to make something that could be complicated, simple for someone learning it
  • Resourcefulness, you may not always have the information or answers but you seek it out
  • You enjoy a fast-paced, high-energy, growing organization
  • Highly organized and detail driven
  • You have a passion for making healthcare better; supporting the delivery of care that we would want for your own family members
  • Highly collaborative, enjoys working with various teams to achieve goals
Desired skills and experience:
  • You have a minimum of 2+ years experience in learning facilitation and instruction
  • Clinical training experience strongly preferred
  • Bachelor’s Degree in Education or Health Sciences (or related field) strongly preferred
  • Strong written and verbal communication skills
  • Excellent facilitation and classroom management skills
  • Experience designing, delivering and assessing learning and training programs
  • Experience with the components of the learning development life cycle is helpful.
  • Organizational skills & able to manage multiple priorities in a fast-paced and technology essential environment
  • Experience with working in several different technology platforms and a quick learner to understand new systems
  • Interpersonal skills & able to demonstrate flexibility and versatility.
  • Experience developing and integrating Continuing Education (CE) certification offerings a plus
  • Instructional Design Experience a plus
#LI-EM1
#LI-REMOTE
Salary Range: $58,000 - 62,000 annually
Our Total Rewards package includes:
  • Employer sponsored health, dental and vision plan with low or no premium
  • Generous paid time off
  • $100 monthly mobile or internet stipend
  • Stock options for all employees
  • Bonus or commission eligibility for all roles
  • Parental leave program
  • 401K program
  • And more....
  • Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.
The salary and/or hourly range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, years of relevant experience, education, credentials, budget and internal equity).
Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.
As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
Devoted Health Glassdoor Company Review
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Devoted Health DE&I Review
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CEO of Devoted Health
Devoted Health CEO photo
Ed Park
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We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being. “What’ll this be like for our members?” That’...

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DATE POSTED
June 9, 2023

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