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Cisco Communication Analyst (Contract)

At Interapt, we transform clients and empower humans with technology. Interapt is a world-class technology services company that attracts and develops the best talent while providing opportunities to those with IT experience and those without. We are building a thriving, inclusive technology ecosystem across America that invests in people and communities. Our organizational commitment to social responsibility is not an afterthought; it is embedded in our services and everything we do.

We are seeking a skilled Cisco Communication Analyst to join our team for a 3-6 month project in Cuyahoga County to support our clients in optimizing their communication systems. In this role, you will be responsible for managing and troubleshooting Cisco communication solutions, ensuring reliable and efficient communication across the organization.

  • Troubleshoot and resolve issues related to voice, video, and instant messaging systems.
  • Coordinate with network and IT teams to ensure seamless integration of voice and data systems.
  • Perform regular system maintenance, upgrades, and patch management.
  • Document configurations, processes, and procedures for communication systems.
  • Experience with troubleshooting and diagnosing issues in Cisco communication systems.
  • Ability to work onsite in Cuyahoga County
  • Reliable transportation between sites (mileage reimbursed)

*Travel is required between partner sites in Cuyahoga County. Due to the immediacy of this opportunity we are only considering candidates that already live a drivable distance to the site.

**This is a 1099 project slated to start May 5th.

At Interapt, we value diverse backgrounds and perspectives, and welcome applicants from all experiences and skill sets. Don't be deterred if you don't check every box on our list of qualifications. We believe skills can be developed, and we are willing to invest in the right candidate who shows potential. If you are excited about this opportunity, we want to hear from you!

Average salary estimate

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$80000K

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What You Should Know About Cisco Communication Analyst (Contract), Interapt

Are you ready to take your career to the next level as a Cisco Communication Analyst with Interapt? At Interapt, we are all about transforming clients and empowering individuals through technology. We’re seeking a skilled Cisco Communication Analyst for a project in Cuyahoga County that promises to be both challenging and rewarding. In this role, you'll dive into managing and troubleshooting Cisco communication solutions, ensuring that our clients experience the most reliable and efficient communication systems possible. Your day-to-day will involve troubleshooting issues related to voice, video, and instant messaging systems, and working closely with network and IT teams to ensure seamless integration of these systems. It’s all about teamwork, and we believe that collaboration is key! Regular system maintenance, upgrades, and patch management will also be a part of your responsibility. We understand the importance of documentation, so you'll be tasked with keeping records of configurations and processes too. Being local to Cuyahoga County is essential, as you will need reliable transportation to travel between partner sites (and don’t worry, mileage is reimbursed!). If you’re excited about joining a company that values diverse backgrounds, perspectives, and the potential for growth, we can’t wait to hear from you! Even if you don’t check every box on the qualifications list, if you show potential, we want to invest in you. Let’s connect and see how you can contribute to our inclusive technology ecosystem!

Frequently Asked Questions (FAQs) for Cisco Communication Analyst (Contract) Role at Interapt
What are the main responsibilities of a Cisco Communication Analyst at Interapt?

As a Cisco Communication Analyst at Interapt, your primary responsibilities include managing and troubleshooting Cisco communication systems, which encompass voice, video, and instant messaging platforms. You will coordinate with network and IT teams for seamless integration, perform regular system maintenance, and keep documentation up-to-date regarding configurations and processes.

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What qualifications are needed for the Cisco Communication Analyst position at Interapt?

Candidates for the Cisco Communication Analyst role at Interapt should have experience troubleshooting and diagnosing issues in Cisco communication systems. While technical skills are crucial, we also value candidates who demonstrate a willingness to learn and grow. If you can efficiently communicate and work collaboratively with teams, you could be a great fit!

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Is travel required for the Cisco Communication Analyst position at Interapt?

Yes, the Cisco Communication Analyst role at Interapt requires travel between partner sites in Cuyahoga County. Having reliable transportation is essential, but don’t worry, any mileage incurred while traveling will be reimbursed.

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What is the duration of the Cisco Communication Analyst project at Interapt?

The Cisco Communication Analyst role is a contract position for a project lasting between 3 to 6 months, set to begin on May 5th. This is an excellent opportunity for those looking for short-term engagements with the potential for further opportunities in the future.

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How does Interapt approach diversity and inclusion within its workforce?

Interapt is deeply committed to building an inclusive technology ecosystem. We actively seek out diverse backgrounds and perspectives and encourage applicants from all experiences. Even if you don't match every qualification, if you demonstrate enthusiasm and potential, you could be the right candidate for us!

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Common Interview Questions for Cisco Communication Analyst (Contract)
What experience do you have with Cisco communication systems?

Be prepared to discuss your specific experiences managing and troubleshooting Cisco systems. Mention any relevant hands-on experience and specific challenges you've overcome, showcasing your problem-solving skills.

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How do you prioritize tasks when faced with multiple issues in communication systems?

Effective prioritization is key. Explain how you assess the urgency and impact of each issue on business operations, detailing your decision-making process in prioritizing fixes.

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Describe a time when you improved a communication system. What steps did you take?

Use the STAR method to structure your answer: Situation, Task, Action, Result. Highlight the improvements you made to the system, focusing on measurable outcomes like efficiency or user satisfaction.

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How do you approach documenting configurations and processes?

Effective documentation ensures team collaboration and continuity. Discuss your methods for maintaining clear, accurate records, and why it's important in the context of communication systems.

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What strategies do you use to stay updated on the latest Cisco technologies?

Mention resources like online courses, webinars, industry publications, and communities where you engage with other professionals. Showing continuous learning demonstrates commitment to your field.

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How do you ensure seamless integration between voice and data systems?

Describe your approach to collaborating with IT and network teams, mentioning specific tools or methodologies you use to troubleshoot and optimize integration issues effectively.

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Can you explain the importance of patch management in communication systems?

Highlight the significance of patch management in maintaining the security and performance of communication systems. Discuss how you've implemented patch management in your previous roles.

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What tools do you use for troubleshooting Cisco communication issues?

Talk about the specific diagnostic tools and software you're familiar with, explaining why you prefer them and how they contribute to your troubleshooting effectiveness.

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How do you handle unexpected issues during a system upgrade?

Focus on your problem-solving skills and adaptability. Describe your strategy for minimized downtime and maintaining user communication while resolving issues that arise during upgrades.

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Why do you want to work as a Cisco Communication Analyst at Interapt?

Share your passion for technology and explain why Interapt’s values align with your professional goals. Discuss how you see yourself contributing to their mission of empowerment through technology.

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Founded in 2011, Interapt is a mobile and web application development firm that offers services in software development, business process outsourcing, and workforce development. The company is headquartered in Louisville, Kentucky.

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DATE POSTED
April 16, 2025

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