Account Executive, Small Business - job 1 of 2

As an Account Executive, Small Business at Intercom, you’ll manage the full sales cycle for small business customers. This includes prospecting, conducting tailored product demonstrations, and closing deals. You'll also engage in team development and mentoring, provide timely sales forecasts, and represent the voice of the customer in cross-functional meetings.

To qualify for the Account Executive, Small Business position at Intercom, you’ll need a minimum of 2 years in a closing role and at least 1 year selling SaaS products. Proficiency in outbound prospecting and a proven track record of meeting or exceeding sales quotas are essential, along with strong communication skills and a growth mindset.

Intercom places a strong emphasis on career development, focusing on promoting from within. As an Account Executive, Small Business, you’ll be part of a community that values personal and professional growth, enabling you to take ownership of your opportunities and advance your career.

You can expect a dynamic and collaborative work environment at Intercom. The company values teamwork and encourages open communication, allowing you to thrive while you tackle challenges and innovate in your sales efforts as an Account Executive, Small Business.

Intercom offers competitive salary and equity options, comprehensive health and dental insurance, flexible paid time off, and paid parental leave. You’ll also enjoy daily lunches, a well-stocked kitchen, and a supportive culture that nurtures your career aspirations.

When approaching prospecting, I prioritize researching potential clients to tailor my outreach effectively. I focus on understanding their needs and how Intercom can address specific challenges they face, ensuring my messaging resonates with them.

A successful sales experience often stems from understanding the customer's pain points and offering tailored solutions. By actively listening and engaging in a consultative approach, I was able to close a deal that significantly improved a client's customer service processes.

Handling objections requires active listening and empathy. I always seek to understand the client's concerns fully and respond with relevant information that alleviates their doubts, presenting data or case studies as validation of our solution's effectiveness.

I utilize a CRM system to track interactions, set reminders, and maintain follow-up schedules. This organized approach ensures that no opportunity falls through the cracks, allowing me to manage my pipeline efficiently.

I’m deeply motivated by the impact my efforts can have on a business’s success. Seeing how Intercom’s solutions enhance customer interactions fuels my ambition and pushes me to exceed my sales targets.

I stay informed by following industry news, participating in webinars, and dedicating time to continuous learning through books and podcasts related to sales and technology, which helps me maintain a competitive edge.

I have over a year’s experience selling SaaS products, focusing on demonstrating value through tailored presentations and clear ROI metrics. This experience has honed my ability to address diverse client needs effectively.

Teamwork is crucial in the sales process. Collaboration with cross-functional teams allows me to gather insights that inform my strategies and ensure we present a unified front when engaging with clients.

In high-pressure situations, I maintain focus on the tasks at hand, prioritize effectively, and communicate openly with my team. Keeping a positive mindset and viewing challenges as opportunities helps me navigate stressful moments successfully.

My long-term aspirations include advancing into a managerial role where I can lead a sales team and mentor others. I aim to contribute to shaping the sales strategy at Intercom, leveraging my experience to drive growth.