Job details
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Associate Manager, Customer Support
Intercom seeks a passionate Associate Manager for its Customer Support team, focusing on delivering exceptional service through AI solutions.
Skills
- 4+ years in customer support/service, preferably in SaaS.
- 3+ years managing a team with a strong team culture.
- Exceptional communication and writing skills.
- Customer-focused with a strong track record.
Responsibilities
- Onboard, develop, and coach a team of ~10 support specialists.
- Drive customer satisfaction and response times.
- Identify solutions and execute on workflows for exceptional service.
- Collaborate with marketing & sales as the voice of Customer Support.
Education
- Bachelor's degree in a relevant field.
Benefits
- Competitive salary and equity.
- Comprehensive medical, dental, and vision coverage.
- Flexible paid time off policy.
- Paid Parental Leave Program.
- 401k plan & match.
To read the complete job description, please click on the ‘Apply’ button
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By
Intercom
Intercom is a leading enterprise software company specializing in business messaging, providing businesses with a way to chat with their customers. We stand as the only complete Customer Service platform giving experiences for support teams with AI.
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BADGES 
CULTURE VALUES
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Social Impact Driven
Rapid Growth
Passion for Exploration
BENEFITS & PERKS
Dental Insurance
Health Savings Account (HSA)
Vision Insurance
Disability Insurance
Performance Bonus
Family Medical Leave
Paid Holidays
Medical Insurance
Mental Health Resources
Maternity Leave
Paternity Leave
Paid Time-Off
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
LOCATION
SALARY RANGE
$70,000/yr - $90,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
August 27, 2024
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