Job details
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Customer Experience Architect
Intercom is seeking a Customer Support Leader to join the Professional Services team, focused on transforming customer service experiences through AI-driven strategies.
Skills
- Strong communication and presentation skills
- Problem-solving ability
- Experience with customer support systems
- Ability to manage multiple projects
Responsibilities
- Develop an in-depth understanding of customer needs
- Lead strategic insight and alignment sessions
- Drive AI-first adoption and success
- Design customized support models
- Provide data-driven recommendations
- Promote continuous improvement and best practices
- Collaborate cross-functionally for customer success
- Build a knowledge repository
Education
- Bachelor's degree in relevant field
Benefits
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for employees and families
To read the complete job description, please click on the ‘Apply’ button
Intercom Glassdoor Company Review
Karen Peacock
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Intercom DE&I Review
4.0
CEO of Intercom
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By
Intercom
Intercom is a leading enterprise software company specializing in business messaging, providing businesses with a way to chat with their customers. We stand as the only complete Customer Service platform giving experiences for support teams with AI.
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CULTURE VALUES
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Social Impact Driven
Rapid Growth
Passion for Exploration
BENEFITS & PERKS
Dental Insurance
Health Savings Account (HSA)
Vision Insurance
Disability Insurance
Performance Bonus
Family Medical Leave
Paid Holidays
Medical Insurance
Mental Health Resources
Maternity Leave
Paternity Leave
Paid Time-Off
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
LOCATION
SALARY RANGE
$142,000/yr - $192,100/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
November 8, 2024
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