Job details

Customer Success Manager - job 2 of 2

Intercom is on a mission to redefine customer service using AI. As a Customer Success Manager, you will be the key point of contact for valued customers, helping them maximize the benefits of Intercom's products.

Skills

Experience in customer-facing roles
Strong communication skills
Self-motivated and team-oriented
Ability to build lasting customer relationships

Responsibilities

Manage a book of accounts to drive product adoption and growth.
Act as a product expert and strategic consultant for customers.
Run implementation projects and success plans.
Deliver quarterly account reviews to key stakeholders.
Collaborate closely with the Sales team to enhance customer experience.
Develop new processes for the Customer Success team.

Benefits

Competitive salary and equity
Lunch provided on weekdays
Regular compensation reviews
Pension matching
Life assurance and health insurance
Open vacation policy and flexible holidays
Paid maternity and paternity leave
Cycle-to-Work Scheme

To read the complete job description, please click on the ‘Apply’ button

Intercom Glassdoor Company Review

4.3

Intercom DE&I Review

4.0

CEO of Intercom

Karen Peacock

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By Intercom

Intercom is a leading enterprise software company specializing in business messaging, providing businesses with a way to chat with their customers. We stand as the only complete Customer Service platform giving experiences for support teams with AI.

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