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Customer Success Manager - job 2 of 2
Intercom is on a mission to redefine customer service using AI. As a Customer Success Manager, you will be the key point of contact for valued customers, helping them maximize the benefits of Intercom's products.
Skills
- Experience in customer-facing roles
- Strong communication skills
- Self-motivated and team-oriented
- Ability to build lasting customer relationships
Responsibilities
- Manage a book of accounts to drive product adoption and growth.
- Act as a product expert and strategic consultant for customers.
- Run implementation projects and success plans.
- Deliver quarterly account reviews to key stakeholders.
- Collaborate closely with the Sales team to enhance customer experience.
- Develop new processes for the Customer Success team.
Benefits
- Competitive salary and equity
- Lunch provided on weekdays
- Regular compensation reviews
- Pension matching
- Life assurance and health insurance
- Open vacation policy and flexible holidays
- Paid maternity and paternity leave
- Cycle-to-Work Scheme
To read the complete job description, please click on the ‘Apply’ button
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By
Intercom
Intercom is a leading enterprise software company specializing in business messaging, providing businesses with a way to chat with their customers. We stand as the only complete Customer Service platform giving experiences for support teams with AI.
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CULTURE VALUES
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Social Impact Driven
Rapid Growth
Passion for Exploration
BENEFITS & PERKS
Dental Insurance
Health Savings Account (HSA)
Vision Insurance
Disability Insurance
Performance Bonus
Family Medical Leave
Paid Holidays
Medical Insurance
Mental Health Resources
Maternity Leave
Paternity Leave
Paid Time-Off
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
LOCATION
SALARY RANGE
$60,000/yr - $80,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
August 4, 2024
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