Job details

Customer Success Manager - job 1 of 2

Intercom is seeking a Customer Success Manager to redefine the customer service experience using their AI-first platform and build long-lasting relationships with clients.

Skills

Customer-facing experience in customer success or account management.
Experience with SaaS business models.
Strong communication skills for complex problem-solving.
Entrepreneurial mindset and team player attitude.

Responsibilities

Develop trusted advisor relationships with customers at the executive level.
Guide the customer and account teams to develop Customer Success Plans.
Drive product adoption and engagement with customers.
Identify and mitigate risks early to reduce churn.
Share insights to improve internal services based on customer feedback.

Benefits

Competitive salary and equity.
Comprehensive medical, dental, and vision coverage.
Flexible paid time off policy.
Paid parental leave program.
401k plan with match.

To read the complete job description, please click on the ‘Apply’ button

Intercom Glassdoor Company Review

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4.0

CEO of Intercom

Karen Peacock

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By Intercom

Intercom is a leading enterprise software company specializing in business messaging, providing businesses with a way to chat with their customers. We stand as the only complete Customer Service platform giving experiences for support teams with AI.

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