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Job details

IT Operations Engineer

Intercom is seeking a motivated IT Operations Engineer to join their team in Chicago. The role focuses on providing efficient IT support and enhancing automation processes.

Skills

  • Experience with automation and cloud platforms.
  • Proficiency in basic scripting.
  • Troubleshooting hardware and software issues.
  • Experience managing productivity applications.
  • Knowledge of AV systems.

Responsibilities

  • Provide help desk support to internal employees.
  • Own account provisioning and deprovisioning.
  • Identify and solve automation and integration challenges.
  • Work with tools like Jamf, Okta, and GitHub.
  • Maintain documentation for internal knowledge base.
  • Participate in cross-functional projects.

Education

  • College-level degree in a relevant field or equivalent experience.

Benefits

  • Competitive salary and equity options.
  • Comprehensive health coverage.
  • Flexible paid time off policy.
  • 401k plan & match.
  • In-office bicycle storage.
To read the complete job description, please click on the ‘Apply’ button
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Average salary estimate

$80000 / YEARLY (est.)
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$70000K
$90000K

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Intercom is a leading enterprise software company specializing in business messaging, providing businesses with a way to chat with their customers. We stand as the only complete Customer Service platform giving experiences for support teams with AI.

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CULTURE VALUES
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Social Impact Driven
Rapid Growth
Passion for Exploration
BENEFITS & PERKS
Dental Insurance
Health Savings Account (HSA)
Vision Insurance
Disability Insurance
Performance Bonus
Family Medical Leave
Paid Holidays
Medical Insurance
Mental Health Resources
Maternity Leave
Paternity Leave
Paid Time-Off
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$70,000/yr - $90,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 2, 2025

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