Job details

Senior Business Operations Manager

Intercom is looking for a Senior Business Operations Manager to lead key decisions and initiatives that enhance their AI-first customer service platform. The role involves driving cross-functional collaboration and influencing the trajectory of the business.

Skills

Experience in technical or quantitative fields.
Understanding of subscription-based business metrics.
Strong analytical skills and data interpretation.
Effective communication skills.
Intermediate SQL and data analysis abilities.

Responsibilities

Collaborate with stakeholders to deliver business cases and drive key initiatives.
Establish a cadence for business performance reporting.
Assess business areas to identify opportunities for improvement.
Develop winning strategies for channels like Marketing, Sales, and Finance.
Produce research pieces on customer service market dynamics.

Benefits

Competitive salary and equity.
Comprehensive health coverage.
Flexible paid time off policy.
Paid parental leave.
401k plan and match.

To read the complete job description, please click on the ‘Apply’ button

Intercom Glassdoor Company Review

4.3

Intercom DE&I Review

4.0

CEO of Intercom

Karen Peacock

Approve of CEO

By Intercom

Intercom is a leading enterprise software company specializing in business messaging, providing businesses with a way to chat with their customers. We stand as the only complete Customer Service platform giving experiences for support teams with AI.

85 jobs

MATCH

Calculating your matching score...

BADGES