Job details
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Senior Business Operations Manager
Intercom is looking for a Senior Business Operations Manager to lead key decisions and initiatives that enhance their AI-first customer service platform. The role involves driving cross-functional collaboration and influencing the trajectory of the business.
Skills
- Experience in technical or quantitative fields.
- Understanding of subscription-based business metrics.
- Strong analytical skills and data interpretation.
- Effective communication skills.
- Intermediate SQL and data analysis abilities.
Responsibilities
- Collaborate with stakeholders to deliver business cases and drive key initiatives.
- Establish a cadence for business performance reporting.
- Assess business areas to identify opportunities for improvement.
- Develop winning strategies for channels like Marketing, Sales, and Finance.
- Produce research pieces on customer service market dynamics.
Benefits
- Competitive salary and equity.
- Comprehensive health coverage.
- Flexible paid time off policy.
- Paid parental leave.
- 401k plan and match.
To read the complete job description, please click on the ‘Apply’ button
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By
Intercom
Intercom is a leading enterprise software company specializing in business messaging, providing businesses with a way to chat with their customers. We stand as the only complete Customer Service platform giving experiences for support teams with AI.
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BADGES 
CULTURE VALUES
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Social Impact Driven
Rapid Growth
Passion for Exploration
BENEFITS & PERKS
Dental Insurance
Health Savings Account (HSA)
Vision Insurance
Disability Insurance
Performance Bonus
Family Medical Leave
Paid Holidays
Medical Insurance
Mental Health Resources
Maternity Leave
Paternity Leave
Paid Time-Off
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
LOCATION
SALARY RANGE
$165,668/yr - $192,533/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
September 3, 2024
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